Depending on experience
PERMANENT GOOD SALARY
North Kensington Medical Centre rZtDLTuO
North Kensington Medical Centre is seeking a part-time Medical Receptionist for 22 hours per week in London. The role requires excellent communication skills and a professional telephone manner, along with the ability to work collaboratively in a team and proficiency in computer systems. While previous experience in a general practice setting is preferred, candidates with relevant skills outside this background may be considered. The receptionist will serve as the main contact point for the surgery, facilitating communication between patients, clinicians, and practice staff, as well as managing administrative tasks such as appointment bookings, handling correspondence, and processing prescriptions.
Key responsibilities include answering phone inquiries, managing patient registrations, opening and distributing mail, filing medical records, and utilizing SystmOne software for tasks like marking patient records and maintaining confidentiality in all patient interactions. The ideal candidate should be courteous and sensitive to the needs of diverse patient groups, including the elderly and individuals with disabilities. Maintaining a tidy reception area and ensuring the security of the practice premises are also essential duties of this role.
Key responsibilities include answering phone inquiries, managing patient registrations, opening and distributing mail, filing medical records, and utilizing SystmOne software for tasks like marking patient records and maintaining confidentiality in all patient interactions. The ideal candidate should be courteous and sensitive to the needs of diverse patient groups, including the elderly and individuals with disabilities. Maintaining a tidy reception area and ensuring the security of the practice premises are also essential duties of this role.
Part time receptionist required for a GP practice in North Kensington, W10 for 22 hours per week.
Excellent communication skills and telephone manner is essential. Ability to work with other members of the team and computer literacy is critical. Previous general practice experience is preferred although we are willing to consider the right candidate outside of this scope.
**SystmOne Practice**
To be the focal point of the surgery and to act as a liaison between patients, clinicians and other members of your practice team. Ensuring that the scanning of patients correspondence is kept up to date at all times. You are expected to be courteous to patients, particularly people with disabilities, elderly and people from the ethnic minority groups. You must have experience working as a medical receptionist and preferably with SystmOne software or similar.
About us
- Answer the telephone dealing with or redirecting enquiries.
- Booking new and follow up appointments.
- Take messages for the doctors, nurse and other clinicians.
- Requesting repeat prescriptions in accordance with practice guidelines.
- Register new patients following practice policy.
- Open mail and distribute as appropriate. Leave private, confidential and personal mail unopened.
- File medical records and scan hospital reports and letters.
- Offer all services to patients including Community Pharmacy Consultation Service (CPCS), extended hours hub and walk in centres as appropriate.
- Complete tasks sent by the doctors, nurses and other clinicians.
- Sending off patients records to the PCSE
- Marking patient records as arrived on systmone
- Each evening leave the reception area tidy and ready for incoming colleagues. Leave information regarding unsolved or urgent problems in the message book.
- Opening and locking up of Practice premises and maintaining security in accordance with practice protocols.
Confidentiality: Any information about patients, personal or medical must be regarded as strictly confidential. Any breach of this confidentiality will be taken as a reason for instant dismissal.
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To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.
2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.
3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.
4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.
5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.
6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.
7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.
8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.
9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.
10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.
11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.
12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.
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