Ward Clerk inRotherham inRotherham PUBLISHED
MON 21 OCT 2024
The Rotherham NHS Foundation Trust rS5xmd1i
The Rotherham NHS Foundation Trust is seeking a full-time Ward Clerk for its Same Day Emergency Care (SDEC) admin team. The role involves maintaining the efficient operation of the department by greeting patients and visitors, completing administrative duties related to patient attendance, and supporting the multidisciplinary team by providing accurate information essential for patient flow. Key responsibilities include managing patient notes, entering data into systems, liaising with medical secretaries, and ensuring effective communication with patients, relatives, and staff.
The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proactive approach to their work. They will serve as a main point of contact within the ward, ensuring that all stakeholders are informed and that necessary resources are available. Additionally, the Ward Clerk will handle the ordering of supplies and assist in conveying information about services to relatives and carers, all while maintaining professionalism and courtesy.
The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proactive approach to their work. They will serve as a main point of contact within the ward, ensuring that all stakeholders are informed and that necessary resources are available. Additionally, the Ward Clerk will handle the ordering of supplies and assist in conveying information about services to relatives and carers, all while maintaining professionalism and courtesy.
Full time, Permanent post
An exciting opportunity has arisen to join the Same day emergency care (SDEC) admin team undertaking a range of duties assisting in maintaining the smooth running of the department.
The post holder will greet all attendance to the SDEC department, completing necessary administrative duties relating to their attendance and also work closely with the multidisciplinary team providing and recording timely and accurate information required to support and maintain patient flow, under the direction of the ward manager.
The post holder needs to be enthusiastic and dynamic. They will need to have problem shooting/solving skills and an extremely good and effective standard of communication.
- Welcome patients and acknowledge visitors to the ward, ensuring that they are directed to the appropriate area and relevant personnel are informed of their arrival.
- Act as a point of contact for patients / relatives / carers and the multidisciplinary team and refer enquiries etc., to appropriate personnel.
- Support the specialty by ensuring that patient notes, investigation reports and x-rays are maintained and readily available.
- Be responsible for inputting data onto the SDEC data systems, recording patient associated timings and referral methods including presenting complaints.
- Liaise with medical secretaries and other personnel to assist in the smooth running of the ward / clinical environment.
- Act professionally and remain courteous at all times.
- Ensure that relatives / carers receive verbal and written information regarding other services as appropriate to individual patient need.
- Order and monitor stationary supplies.
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Please see attached the job description and person specification for the full details about the role and the responsibilities.
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Ward Clerk:
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To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
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53.41399002075195 -1.3428813219070437 Rotherham, South Yorkshire 
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