Patient Services Advisor in Corby inCorby PUBLISHED TUE 11 FEB 2025 Jump to job information section

This is a position working within the reception team answering incoming calls to the surgery and dealing with reception related administration work. It will also involve working on the reception desk and receiving patients and other visitors to the surgery and dealing with their queries. You will be trained on all the relevant procedures for the department.

Key Responsibilities will be

1 answering the telephone

2- working on the front desk

3 issuing prescriptions

4- completing reception related administration work

About us

Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

Administration

• To have a thorough knowledge of all practice procedures
• To work in accordance with written protocols
• To carry out specific administrative tasks
• Fax and photocopying as requested

Reception

• Receiving patients and consulting with members of the practice team
• Handing completed repeat prescriptions to the patient and checking names and address
• Be able to cover all reception positions as necessary
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Appointments

• Process appointment requests from patients for on the day and future appointments by telephone and in person
• Deal with visit requests

Computer

• Registration of new patients computer data entry and medical records
• Process patients change of address computer data and medical records (have knowledge of Practice area
• Process repeat prescription requests in accordance with practice guidelines

Telephone

• Have working knowledge of the telephone system

Other Tasks

• Clear consulting rooms after surgeries of patient paperwork
• Restocking of consulting rooms of stationary
• Ensure building security having thorough knowledge of doors/windows/alarm
• Duties may be varied from time to time under the direction of the Practice Director/ Reception Team Leader dependent on current and evolving practice workload and staffing levels.