In addition to administrative duties, the Ward Clerk will play a role in enhancing patient safety by adhering to risk management and infection control policies, conducting quality metrics data collection, and maintaining a clean and organized work environment. The position involves regular participation in training, appraisals, and team meetings to continuously develop skills and contribute to departmental decision-making.
To work as a team member within the work environment carrying out assigned tasks involving the indirect
care of the patients, to ensure effective management of the department on a day to day basis.
o To provide a comprehensive administrative service to the Maternity Triage Team and ward areas.
o Support and assist in the effective management of the service on a day to day basis
Clinical
o Ensure privacy and dignity of patients is maintained at all times.
o Minimise risk of harm to patients, staff and visitors by working according to risk management policies.
o Participate in the orientation of new staff to their duties and the ward routine.
o Assist in measurement of care by contributing to data collection for quality metrics.
o Work to eliminate avoidable infection by working according to infection control policies.
o Demonstrate consistent high standard of hand hygiene practice and promote standards to staff, visitors
and patients.
Maintain accuracy and legibility of patient records in accordance with trust policy.
o Input and update data on the computer system.
o Maintain accurate case note tracking.
o To file all patient information accurately in health records.
o Answer the telephone in a courteous and timely manner.
o Ensure accuracy in taking and relaying messages
o Booking patient transport.
o Arrange outpatient appointments as appropriate in line with government and local targets. Where this is
not achievable, give notification promptly to line manager
o Chasing investigations.
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Collecting health records, patient results and pharmacy items.
Dealing with ward mail and other correspondence.
Co-ordinate the ordering of NHSP staff at the discretion of Department Manager and Deputy.
Other clerical duties such as photocopying and faxing.
Assist with maintenance or stores and equipment with careful stock control.
Create Datix reports for all breaches in the department.
Assist with keeping accurate Audits for the department.
File all patient information accurately and securely within the health record in a timely manner in
accordance with Trust policy
Maintain the knowledge and skills necessary to perform your role effectively and ensure evidence of
competence is provided to line manager.
Recognise own limitations and seek advice when appropriate, identifying own learning needs to discuss
with line manager/appraiser.
Participate in an annual appraisal with relevant reviewers and to follow your personal development plan as
agreed with your line manager.
Assist in maintaining a clean and tidy environment at all times.
Report any concerns or problems to line manager.
Undertake all mandatory training.
Participate in ward meetings and be involved in the decision-making process when changes take place.
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