Practice Development Manager inGillingham inGillingham PUBLISHED THU 24 OCT 2024

Band 7: £46,148 to £52,809 a year pa pro rata PERMANENT

SECamb rKVqNAiI

The role of Practice Development Manager at SECamb in Gillingham involves joining a dedicated EOC Practice Development Team that focuses on enhancing call quality through audits. The part-time position includes responsibilities such as managing the daily EOC audit function to meet both local and national audit requirements, supervising the EOC team, and overseeing recruitment, training, and performance management in accordance with SECamb HR policies. Additionally, the manager will develop the Trust's annual audit programme, identify clinical risks, and promote a coaching approach to quality care delivery.

Candidates will be expected to analyze and present complex data effectively to stakeholders while serving as a methodological expert in audit and quality improvement. The role also entails collaborating with other team members and the Quality Improvement Lead to foster a deeper understanding of audit processes within the Trust.

We have an exciting opportunity for part time EOC Practice Development Manager to jointhe EOC Practice Development Team, which is made up of Clinical and Non-Clinical auditors and administrative staff. This department is a specialist, highly functional, engaging and supportive team that are dedicated to improve the overall quality of calls within our EOC.

You will work alongside two EOC Practice Development Managers who will support you to integrate with both the role and the team.

The post holder is responsible for the delivery of the day-to-day EOC audit function, to ensure that local and national requirements for EOC audit are met.

Line management and supervision of the EOC Team; ensuring effective management of recruitment, training, workloads, appraisals, sickness/absence and performance management in line with SECAMB HR Policies and Procedures
Development of the Trust's annual EOC audit programme, ensuring engagement with partners in accordance with agreed policy. This involves assessing the Trust's greatest clinical risks and planning for audit and improvement of these risks
Support the Practice Development team to take a supportive, coaching based approach to improving quality of care delivery

About us
The individual will analyse and present complex information in a presentable way that is engaging and understandable for stakeholders. Act as a methodological expert for audit and quality improvement for the audit and improvement team and the wider Trust. Develop the role and understanding of audit and quality improvement within the Trust, in collaboration with the Quality Improvement Lead.

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