Care Co-ordinator in Midhurst inMidhurst PUBLISHED WED 5 MAR 2025 Jump to job information section

Riverbank Medical Centre, Midhurst has an exciting opportunity for a hardworking and enthusiastic care coordinator to join our friendly practice.

To provide administrative support to the Doctors and Health Professionals at the surgery and a coordinated approach for patients

Purpose of job/responsibility:

Coordination, recall and booking for the following as required:

• Frailty / Advance Care Planning
• Learning Disability reviews
• QoF recalls
• Dementia reviews
• Severe Mental Illness reviews
• Post natal and baby checks
• Locally enhanced services monitoring
• PCN DES and IIF targets
• Liaising with patients, hospitals, social services and other outside agencies.
• Liaison between the clinical team, patient and hospital specialists in order to coordinate outpatient and communitycare
• Lead on nursing homes and be their first point of contact with the practice

Assistance with general administrative tasks including:

• Scanning and document processing
• Repeat prescription processing
• Appointment booking
• Vaccination schedule monitoring and planning
• Gathering statistical information as required
• Main reception duties

About us

Job Description

To provide administrative support to the Doctors and Health Professionals at the surgery and a coordinated approach for patients

Purpose of job and responsibility

Coordination, recall and booking for the following as required:

Frailty / Advance Care Planning

Learning Disability reviews

QoF recalls

Dementia reviews

Severe Mental Illness reviews

Post natal and baby checks

Locally enhanced services monitoring

PCN DES and IIF targets

Liaising with patients, hospitals, social services and other outside agencies.

Liaison between the clinical team, patient and hospital specialists in order to coordinate outpatient and community care

Lead on nursing homes and be their first point of contact with the practice

Assistance with general administrative tasks including:

Scanning and document processing

Appointment booking

Vaccination schedule monitoring and planning

Gathering statistical information as required

Main reception duties

This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Practice Manager and Partners.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal and Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate