Receptionist/ Administrator in Chesterfield inChesterfield PUBLISHED FRI 4 APR 2025 Jump to job information section

Band 2 PERMANENT GOOD SALARY

Derbyshire Community Health Services NHSFT rDExH5IA

Job description

We are looking to appoint a highly motivated, enthusiastic, efficient and friendly person to be part of the reception team at St Lawrence Road Surgery.

You will need to have:

A good standard of general education which includes English language GCSE, Grade C or above.

Previous customer service experience.

IT literacy skills.

Excellent communication and interpersonal skills.

Excellent customer care and communication skills are essential as well as a friendly and caring personality. You should also have a good telephone manner and be able to stay calm under pressure.

Good keyboard and PC skills, with demonstrable experience of using Microsoft Office, eg Word, Excel and Outlook.

Responsible for the busy switchboard and reception area. To provide a friendly, helpful and professional service.

Provide comprehensive reception clerical duties.

Open premises; prepare to receive patients at the published opening time.

Deal with telephone and face-to-face requests for appointments, home visits, enquiries for test results and record relevant messages for clinicians and practice manager.

Check emails and process tasks, workflow and footfall.

Undertake any training and attend staff meetings as required such as mandatory training.

Scan letters into patients electronic records.

Deal with payments from patients.

Open post.

Deal with deliveries.

Check lights, computers and equipment turned off in all rooms before leaving the building and set alarm system.

Undertake any other reasonable duty that may be required and agreed with the management team.

About us
Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

This is a busy and varied role which requires a flexible approach and you will need to be able to work using your own initiative and as part of the team.

Flexible working hours will be required at times with the provision of cover during periods of annual leave and sickness.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Useful skills for a Receptionist/Administrator: Click to view

To work as a Receptionist/Administrator in the UK, there are several key skills and qualifications that are typically sought after by employers. Here’s a breakdown of essential skills:

1. Communication Skills

- Verbal Communication: Clear and polite communication with clients, customers, and colleagues.

- Written Communication: Proficiency in writing emails, memos, and reports.

2. Customer Service Skills

- Ability to handle inquiries and complaints professionally and courteously.

- A friendly and approachable demeanor to create a welcoming atmosphere.

3. Organisational Skills

- Ability to manage time effectively and prioritize tasks.

- Keeping track of appointments, schedules, and deadlines.

4. Administrative Skills

- Proficiency in office procedures, including filing, record-keeping, and data entry.

- Familiarity with managing correspondence, handling invoices, and maintaining office supplies.

5. IT Skills

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

- Familiarity with office equipment like printers, photocopiers, and telecommunication systems.

6. Attention to Detail

- Ability to ensure accuracy in tasks such as data entry, scheduling, and document preparation.

- Careful attention to detail in correspondence and reports.

7. Problem-Solving Skills

- Ability to resolve issues independently and think critically when faced with challenges.

8. Interpersonal Skills

- Ability to work well with others and build positive relationships with staff and clients.

- Teamwork skills to collaborate effectively in a busy office environment.

9. Discretion and Confidentiality

- Understanding the importance of handling sensitive information and maintaining privacy.

10. Adaptability and Flexibility

- Willingness to adapt to changing environments and diverse tasks, as the job can vary day to day.

Additional Considerations:

- Qualifications: While formal qualifications are not always necessary, having GCSEs in English and Mathematics or relevant certifications can be advantageous.

- Experience: Prior experience in a customer-facing role or an administrative position is often preferred.

- Language Skills: Depending on the workplace, proficiency in additional languages can be beneficial.

inChesterfield

53.1801514 -1.3878295 Chesterfield

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