Practice Manager in Jarrow inJarrow PUBLISHED THU 3 APR 2025 Jump to job information section

Due to the pending retirement of our existing Practice Manager an exciting opportunity has arisen at East Wing Surgery. We are looking to recruit a friendly , enthusiastic and highly motivated individual to join our team. The successful candidate will play a pivotal role in managing and coordinating all aspects of organisation functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the organisation achieves its long-term strategic objectives in a safe and effective working environment.

Through innovative ways of working, lead the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the organisation complies with UK legislation and both NHS and CQC regulations.

See full job description brief details below

The Practice Manager is responsible for:

Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities

All aspects of managing, recruitment and retention of staff

Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide a supporting service at the organisation

Managing the financial elements of the organisation, including budgets, bank accounts and accounting system, petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners.

Developing, implementing and embedding an efficient business continuity plan

Managing the procurement of organisation equipment, supplies and services

Coordinating the reviewing and updating of all organisation policies and procedures

Ensuring the team reaches QOF targets (supported by the nursing and administrative team)

Ensuring the organisation maintains compliance with its NHS contractual obligations

Liaising at external meetings as required

Management of all complaints in line with current legislation and guidance

Co-ordinating the management of the premises.

Ensuring compliance with IT security and IG

Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders

Partake in audit as requested by the Partners

About us

The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

The Practice Manager is responsible for:

Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities

Management of all clinical and administrative staff

Managing the recruitment and retention of staff;

Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide a supporting service at the organisation

Ensuring that all staff undertake a robust induction process.

Establishing, reviewing and regularly updating job descriptions and person specifications.

Implementing an effective staff appraisal process

Implementing effective systems for the resolution of disciplinary and grievance issues

Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

Managing the financial elements of the organisation, including budgets, bank accounts and accounting system, petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners.

Maintaining an effective liaison with the accountant, overseeing organisation accounts, ensuring year-end figures are presented.

Briefing partners on all financial matters

Managing and processing partners drawings, PAYE and pensions for practice staff

Ensuring the organisation has appropriate insurance cover

Developing, implementing and embedding an efficient business continuity plan

Managing the procurement of organisation equipment, supplies and services

Coordinating the reviewing and updating of all organisation policies and procedures

Coordinating all projects within the organisation

Coordinating and leading the compilation of organisation reports and the practice development plan (PDP)

Ensuring the team reaches QOF targets (supported by the nursing and administrative team

Ensuring the organisation maintains compliance with its NHS contractual obligations

Actively encouraging and promoting the use of patient online services

Co-ordinating the publishing communications for internal and external use such as an organisation newsletter on a quarterly basis

Co-ordinating the maintenance and the organisation and NHS choices websites

Liaising at external meetings as required

Management of the Patient Participation Group

Management of all complaints in line with current legislation and guidance

Co-ordinating the management of the premises.

Delegating staff to act as administrators of the organisations IT system

Ensuring compliance with IT security and IG

Coordinating the organisation diary, ensuring meetings are scheduled appropriately

Deputise for the Partners at internal and external meetings

Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders

Partake in audit as requested by the Partners