Scheme Access Team Senior Administrator inFleetwood inFleetwood PUBLISHED TUE 31 DEC 2024

Opportunities have arisen for Senior Scheme Access Administrators within NHS Pensions.

Fixed term vacancies are available for Senior Scheme Access Team Administrators who will deliver a high level of technical expertise in processing and dealing with non-standard case work across all aspects of the Scheme Access Team.

With GCSE Grade 4 passes in a minimum of 2 subjects including English and Maths (or qualification equivalent), you will have significant experience in administrative duties. You will also have experience in working in a customer service focused environment.

What do we offer?

Hybrid working - offering flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it.27 days leave (increasing with length of service) plus 8 bank holidays.Opportunities for developmentActive wellbeing and inclusion networksExcellent pensionVarious salary sacrifice schemesEmployee Assistance programme, offering free 24/7 support for you and your loved onesAccess to a wide range of benefits and high street and online discounts

The post holders will work as part of the Scheme Access Administration Team to provide a high level of technical expertise in processing and dealing with complex non-standard case work across all areas of the team.

Successful applicants will be required to deliver high quality customer service, including communicating effectively with customers and stakeholders often on complex and contentious issues. This will involve dealing with current and retrospective enquiries and complaints, from both internal and external customers and will require analysis, investigation, and reconciliation of information.

Accuracy is essential in this role as the post holders will be reviewing and processing technical legal contracts and documentation.

You will also be able to follow clear instructions to carry out complex and varied tasks and have a working knowledge of Microsoft Word, Excel and Outlook.

At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.

About us

In this role, you are accountable for:

1.To manage the Scheme Access Applications to ensure that all statutory and internal targets are met under normal circumstances.

2.To process Scheme Access Applications and correspondence that have been identified as non-standard or which require a higher level of technical knowledge to resolve.

3.To deliver a high level of personal productivity and accuracy of the more complex scheme access casework.

4.To work with a minimal amount of supervision, working autonomously to manage own work and make decisions in own work area.

5.To communicate effectively with internal and external clients resolving technical and escalated queries by telephone, MS TEAMS, e-mail and correspondence. Clients (Stakeholders) include the Department of Health and Social Care (DHSC), NHS Employers and other external agencies.

6.To contribute to service improvement through networking and building effective working relationships with colleagues and customers.

7.To maintain an awareness of the NHS pension scheme and associated regulations, including forthcoming events and changes.

8.To conduct research and obtain information to resolve queries including analysing complex information as appropriate.

9.To carry out agreed quality checks of work done in accordance with quality control procedures. Identifies and recommends ideas for improvements to provide better customer service and to reduce risk of errors. This includes feedback regarding technical issues.

10.To provide management information as requested in an accurate and timely manner.

11.To contribute to projects for service delivery improvements in your area of technical expertise.

12.To process stage 1 IDR cases and provide technical advice to contribute to the resolution of stage 2 IDR cases.

13.Identifies personal training needs and works with their manager to establish personal objectives. Contributes to own Ongoing review of objectives (ORO+)

14. On occasion participates in organisation wide work groups appropriate to the post holders expertise and experience.

15.To support less experienced staff on the Scheme Access Team by passing on knowledge and experience.