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Ward Administrator - Spruce Hyper Acute Stroke UnitinDartfordinDartfordPUBLISHED THU 14 DEC 2023

Band 3: £25,329 to £26,958 a year incl HCAS per annum  PERMANENT 
NHS

Dartford and Gravesham NHS TrustFollow Dartford and Gravesham NHS Trust

Administrative Responsibilities

To be responsible for handling general telephone enquiries and providing appropriate responses, referring on to other members of staff if necessary.

To track and update patient movement through the unit/ward.

To be responsible for maintaining the validity and accuracy of information, by ensuring all paper and electronic records/bed states are appropriately maintained, e.g., bed occupancy system, and performing a daily update of PAS, (REAL TIME bed management), ensuring any data input errors from the previous day are reported and corrected.

To assist, where applicable, in ensuring all Trust targets are met.

To participate in the collection of data for audit, as required.

To provide administrative support to the Senior Sister as required, taking responsibility for issues as appropriate, e.g., Serco re maintenance and repairs, IT helpdesk for installation and maintenance issues, provision of medical certificates, etc.

To be responsible for providing support to the Senior Sister in relation to the administration of staff PDRs and management/monitoring of staff annual leave/sickness.

To liaise with Bed Bureau and the Transport Department as necessary.

To liaise with external departments as required, arranging appointments for Out-Patient and In-Patient testing.

To be responsible for maintaining the safe storage of patient records/x-rays on the unit/ward. To oversee their maintenance, e.g., filing, amalgamating notes, whilst encouraging other professionals to adhere to the correct filing order.

Managerial Responsibilities

To deal with patients property, including valuables, in accordance with the Trusts policy.

To report any accidents/incidents to the nurse in charge and take appropriate action.

To facilitate the induction of new staff to the unit/ward, providing instruction and guidance on the systems and processes within the unit/ward.

To be responsible for monitoring stock levels and ordering stationery.

To be responsible for handling petty cash and donations to the ward in the appropriate manner.

Education and development Responsibilities

To participate in a system of Personal Development Review, identifying training needs to develop role.

To attend annual updates on fire, manual handling, resuscitation procedures and other mandatory training events.

To agree on personal objectives with line manager.

To attend training and updates on PAS and any additional IT update.

This is a fantastic time to join our enthusiastic and motivated Stroke team. Our supportive team is expanding to encompass individuals who have a desire to increase their expertise and contribute to the constantly challenging environment of Stroke care.The ideal candidate will work as part of a team that is committed to maintaining high standards, is career aspirational and that appreciates the individual. Ward administration experience is desirable but not essential as full in-service training will be given.This roles requires efficiency and the ability to multi task to support the daily activity on Spruce WardThe post holder will work autonomously and use initiative to implement work systems to ensure the smooth running of a busy friendly environment

Maintaining patient notes according to the needs of the unit

Dealing with telephone enquiries and communicating important information to the clinical staff

Responding to change and implementing new ways of working in times of demand.

Assisting with the ordering and tracking of ward consumables


More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Ward Administrator - Spruce Hyper Acute Stroke Unit:
To work as a Ward Administrator in the UK, you typically need a combination of administrative skills, healthcare knowledge, and interpersonal abilities. Here’s a breakdown of the key skills and qualifications that are generally required:
Administrative Skills:
1. Organizational Skills: Ability to manage and prioritize multiple tasks efficiently.
2. Data Entry and Management: Proficient in using hospital information systems and databases.
3. Record Keeping: Skills in maintaining accurate and confidential patient records and administrative documentation.
4. Scheduling: Experience in managing staff rosters, appointments, and maintaining ward schedules.
Communication Skills:
1. Verbal Communication: Ability to effectively communicate with healthcare staff, patients, and their families.
2. Written Communication: Proficiency in writing reports, memos, and other correspondence.
3. Interpersonal Skills: Ability to build relationships with staff, patients, and visitors, and handle inquiries or complaints effectively.
IT Skills:
1. Computer Literacy: Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with healthcare management software.
2. Data Management: Ability to analyze and report on data, including budgets, staffing levels, and patient flow.
Financial and Resource Management:
1. Budgeting Experience: Understanding of financial processes, including invoicing and resource allocation.
2. Inventory Management: Skills in managing supplies and equipment within the ward.
Knowledge of Healthcare:
1. Understanding of NHS Policies: Familiarity with healthcare regulations, NHS frameworks, and departmental protocols.
2. Health and Safety Awareness: Knowledge of health and safety standards in a hospital setting.
Personal Attributes:
1. Attention to Detail: High level of accuracy and attention to detail in all tasks.
2. Problem-Solving Skills: Ability to identify issues proactively and develop effective solutions.
3. Flexibility and Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
Qualifications:
- Educational Background: Typically, a minimum of GCSEs in English and Mathematics, and often relevant vocational qualifications (e.g., NVQ in Business Administration).
- Experience: Previous experience in an administrative role, particularly in a healthcare setting, is often preferred.
 


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