PERMANENT GOOD SALARY
Lister House Surgery r2JuHbj8
Lister House Surgery in Derby is seeking a Receptionist with strong communication skills to provide exceptional service to patients and visitors. The role involves greeting patients, managing telephone inquiries, and facilitating communication among patients, doctors, and other professionals. Key responsibilities include handling general inquiries, booking and cancelling appointments, ensuring accurate patient records, and maintaining a tidy and safe reception area.
The Receptionist will also be responsible for adhering to practice policies during patient interactions, maintaining confidentiality, and helping create a welcoming environment for all. Candidates should refer to the Job Description and Person Specification for detailed requirements and should clearly demonstrate their qualifications in their applications.
The Receptionist will also be responsible for adhering to practice policies during patient interactions, maintaining confidentiality, and helping create a welcoming environment for all. Candidates should refer to the Job Description and Person Specification for detailed requirements and should clearly demonstrate their qualifications in their applications.
We are currently looking for enthusiastic people with excellent communication skills.
The main purpose of a Receptionist at Lister House Surgery is to greet patients and visitors in an effective and courteous manner and to provide an efficient and polite telephone enquiry service.
The appointee will proactively communicate information between relevant patients, doctors and professionals.
- To deliver a quality service, dealing directly with patients, relatives and carers either face to face or telephone.
- Reception services include general enquires, booking or cancelling of appointments, logging of accurate patients and clinicians at all times ensuring the practice runs efficiently and effectively.
- To provide a first point of contact for patients dealing with queries as appropriate.
- To deal with patients' requests for appointments and home visits in line with Practice Policy, booking as appropriate, ensuring the efficient running of the Practice.
- To ensure that the Reception Office, Waiting Area and Consulting rooms are kept prepared, safe, and tidy at all times ensuring a safe and welcoming environment for patients, visitors and all practice team
- To undertake start and end procedures in line with Practice Policies to ensure that the premises are both prepared for clinical staff to receive patients and are secured after use. Observe a strict code of confidentiality at all times.
About us
Please view the Job Description and Person Specification documents for full details regarding this post.
When completing your application, please ensure that you clearly demonstrate how you meet the role criteria.
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Useful skills for a Receptionist:
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To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
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