GP Receptionist/ Administrator inCoventry inCoventry PUBLISHED
THU 3 OCT 2024
Kensington Road GP Surgery r7i7cl5l
Candidates should possess experience in customer service, excellent communication skills, and attention to detail, as the reception area is busy and requires the ability to prioritize tasks under pressure. A high level of professionalism, empathy, and adaptability is essential, along with proficiency in computer systems, particularly EMIS/Docman and ACCruX, to support the transition to full electronic communications within the NHS.
Kensington Road is a long-established GP surgery in the suburb of Earlsdon, Coventry. With 4 GPs, 1 Nurse, 1 paramedic, 1 Advanced Nurse Practitioner and a number of ARRS Roles who work regularly within the practice.
We are seeking to recruit a Reception / Administrator on a part time basis to join our friendly, dynamic team! With a culture of delivering high quality care, you will act as the first point of contact for patients and visitors using the practice.
Greet patients and visitors to the practice in a courteous, efficient, professional end empathic manner
Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.
Ensure those patients without appointments but who need 'urgent consultations are booked into appropriate slots with the appropriate clinician.
Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols.
Print off home visit summary sheets.
Ensure computerised appointment system is up-to-date.
Respond and/or redirect all patient and visitor requests appropriately
Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
About us
- Experience in a customer care facing environment that you can evidence within your application.
- Excellent communication skills and be able to demonstrate an attention to detail.
- Our reception area is busy so a can-do attitude along with the ability to prioritise and work under pressure are essential.
- The post is part time
- Be reliable, professional and adaptable to excel in an ever-changing environment
- Have a high degree of empathy, diplomacy and integrity and be able to demonstrate sensitivity and an awareness of patients needs
- Due to the NHS commitment to moving to full electronic communications you must have excellent keyboard and computer skills
- Experience of Using EMIS/Docman and ACCruX
Please wait...this will take a moment...