ICT End User Support inSt Asaph inSt Asaph PUBLISHED TUE 19 NOV 2024

This post is within the ICT Department that requires an enthusiastic and highly motivated individual who responds positively to new challenges. The ICT Support Officer will be responsible for delivering a high quality, professional service to a fast growing user base.

Due to the global pandemic our team is working from home as much as possible, so new staff can expect a warm 'virtual' welcome but will need to have the ability to build relationships whilst working from home. Although this has been a change to our usual way of working and has required some adaption to our approach, we've found it to be working successfully and applicants should be able to work from home and be comfortable in working in this way until we are able to return to the office.

Key responsibilities to include:

- Support, maintain and install IT hardware and software across the Trust in accordance with Trust IT policies and procedures. Troubleshoot connectivity issues on the Local Area Network.

- Respond to enquiries from staff and provide assistance, advice and remote troubleshooting of computer system problems as required as part of the ICT Service Desk service escalating issues when necessary.

-Ensure all Client devices have up to date Anti Virus software and Operating System patches via appropriate Control Management software.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.