Charity Administrator inThornton Heath inThornton Heath PUBLISHED SUN 3 DEC 2023

We are currently recruiting one full-time Charity Administrator. The post is office based and offers great opportunity for a varied role in a forward-facing young peoples mental health charity.

Were currently recruiting one full-time Charity Administrator. The post is office based and offers great opportunity for a varied role in a forward-facing young peoples mental health charity.

To be successful in the role you must:

• Have an interest in and empathy for young people
• Be able to respond sensitively to young people in distress on the phone, in person, via email and text
• Have a professional telephone manner and excellent interpersonal skills
• Be highly computer literate and confident using Office 365
• Have very good organisational, administration and time management skills
• An ability to work within organisational frameworks and structures
• A commitment to operating within the policies of the charity including confidentiality and Equality and Diversity

• Providing general administrative support to service managers and practitioners including developing/maintaining electronic and paper-based administrative systems and procedures to support the work
• Responding to telephone and email enquiries from young people, parents and professionals
• Maintaining the service diaries, booking and managing appointments for clients and managing room availability
• Managing central and service email inboxes ensuring that emails are responded to promptly and appropriately and that relevant staff are aware of actions taken/required
• Managing new referrals to the services as agreed with the service managers including responding to referrers, raising and managing queries and database entry
• Managing client endings in relation to endings letters to clients and referrers and closure on the databases
• Managing the archiving and deleting of ended clients on the database and paper records
• Direct database entry onto Off the Records database including responding to database queries and creating statistical reports
• Assisting with organising respite trips and activities for our young carers service
• Managing the administration of all support services provided to young people and parents, including building readiness, paperwork and reminder text/emails
• Assisting with the creation and distribution of service publicity and information resources
• Full list of main duties can be found in our application pack, linked on the right hand side under 'Supporting Links'