Ward Clerk inSunderland inSunderland PUBLISHED MON 6 JAN 2025

Band 2 PERMANENT GOOD SALARY

NHS

South Tyneside and Sunderland NHS Foundation Trust runoJPPw

The South Tyneside and Sunderland NHS Foundation Trust is seeking a Ward Clerk for their Trauma and Orthopaedics department, offering a full-time position of 37.5 hours per week over five days. The successful candidate will perform a variety of clerical and reception duties to support healthcare professionals, ensuring a high-quality service for patients, relatives, and carers. Key responsibilities include greeting and assisting patients, managing communication within the ward and external agencies, handling appointment scheduling, and maintaining patient records, both electronic and paper.

Candidates should possess excellent communication and interpersonal skills, demonstrate a proactive approach to work, and have a minimum educational background of GCSE Level 2 in Numeracy and Literacy or equivalent. Strong keyboard skills are also essential. The role requires flexibility to cover absences, and while it will be demanding, it promises to be a rewarding opportunity within a busy healthcare environment.

Trauma & Orthopaedics require a Ward Clerk to work 37.5 hours per week over 5 days.

We are looking for an enthusiastic and motivated person to join our busy Trauma and Orthopaedic wards. This role is mainly to provide a full range of clerical and reception duties to support the professional qualified health care workers in the delivery of a quality service for all patients who attend the ward. You will act as a contact for patients, relatives and carers face to face, by email and telephone.

The post holder will work closely with Clinical Staff and Personal Medical Secretaries in order to provide excellent and timely administrative services to our patients. This will be a demanding but very rewarding post which requires excellent communication and interpersonal skills and a friendly and approachable personality. A flexible and pro-active approach to working life is essential as you may be required to cover periods of absence and annual leave.

You must be educated to GCSE Level 2 (Numeracy and Literacy) standard or equivalent and have excellent key boardskills.

About us
Overall Job Purpose:

To provide a full range of clerical and reception duties to support the professional qualified health care workers in the delivery of a quality service for all patients who attend the ward.

Duties and Responsibilities of the Post:

Act as contact for patients, relatives and carers ensuring they are welcomed to the ward/department, (meet and greet), kept informed and generally dealt with in a helpful, friendly and courteous manner at all times

Provide effective communication within the ward team and with bodies and agencies external to the ward environment

Act as ward receptionist and answer telephone queries/use bleep system after consultation with Ward Manager / Co-ordinator and staff/relay messages as required

Attend Departmental meetings and contribute to discussions

Ensure outpatient and ward attender appointments are processed appropriately and in a timely fashion following agreed procedures

Communicate, enter and retrieve information via all electronic systems including V6 and NHSmail

Ensure retrieval, tracking, preparation and filing of electronic and paper patients notes as per hospital policy

Assist in general clerical duties as required

FOR FULL JOB DESCRIPTION SEE ATTACHMENT
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their applic ation. Please visitGov.UKfor further information

More information related to this job opportunity, from jobsincare:

Possible interview questions for this job Click to view Start practice interview NEW!

Please wait...this will take a moment...

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Ward Clerk: Click to view

To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:

Essential Skills:

1. Administrative Skills:

- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).

- Experience with filing systems and maintaining accurate records.

- Ability to manage appointments and scheduling.

2. Communication Skills:

- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.

- Ability to convey information clearly and effectively.

3. Interpersonal Skills:

- A compassionate and approachable manner when dealing with patients and their families.

- Ability to work as part of a team within a busy healthcare environment.

4. Organizational Skills:

- Excellent organizational abilities to manage multiple tasks and prioritize effectively.

- Attention to detail to ensure accuracy in patient records and documentation.

5. Customer Service Skills:

- A focus on providing high-quality service to patients and visitors.

- Ability to handle inquiries and complaints in a professional manner.

6. Computer Skills:

- Familiarity with electronic patient record systems and other healthcare-related software.

- Basic IT skills for troubleshooting common issues.

Additional Skills:

1. Knowledge of Health and Safety Regulations:

- Understanding of healthcare policies and procedures to maintain a safe environment.

2. Confidentiality Awareness:

- Awareness of data protection and confidentiality issues related to patient information.

3. Problem-Solving Skills:

- Ability to identify issues and resolve them quickly and effectively.

4. Flexibility and Adaptability:

- Willingness to work various shifts, including evenings and weekends, as required.

Qualifications:

- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.

- Previous experience in a healthcare setting or administrative role can be beneficial.

- Some positions may require specific training or certifications related to healthcare administration or patient care.

Personal Qualities:

- Patience and empathy towards patients and their families.

- A proactive attitude and the ability to work under pressure.

- Strong work ethic and reliability.

More from South Tyneside and Sunderland NHS Foundation Trust

Practitioner PsychologistinSunderland

Occupational Therapy Equipment FitterinSunderland

Registered Nurse (Children's)inSunderland

inSunderland

54.90221405029297 -1.4103270769119265 Sunderland

in Sunderland click to show distance

Click to enable the interactive map at this job's location

Locations are approximate. Learn more