Candidates should have prior experience in a similar role, but training will be provided. The position offers opportunities for enhancements in pay for shifts outside the standard hours and overtime may also be available as needed. This role is essential for ensuring effective communication and service delivery within the healthcare environment.
We are looking for an individual with experience of working in a similar environment to our busy Switchboard Communication Centre.
Please note: This position is for a Switchboard Operator working to a rolling rota shift pattern. Although working hours will primarily be Mon - Fri between 7am & 8pm, cover for other shifts will include Weekends, Nightshifts & Bank Holidays where required due to the service operating all hours.
Enhancements payable for working shifts over Sat/Sun/B.H/Nights.
Overtime as and when necessary to fulfil the needs of the service but not guaranteed.
The duties will comprise of working as part of a Switchboard, Facilities Helpdesk and Patient Transport Team. You will be an essential link in the telephone communication system and the first point of contact with the public, internal/external medical staff, many outside organisations and many other crucial hospital calls. The calls are often critical and the response not always straight forward.
You will deal with staff and customers' requests through our helpdesk services, is extremely diverse as we can routinely be booking requests for a varied group of services within Capital, Estates and Facilities Division and Make bookings for non emergency patient transport for patients attending outpatient appointments.
Some experience is essential to this important role, training will be given.
About us
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.jobsincare.com/job/jbnsZ6FF
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