Call Centre Advisor in Derby inDerby PUBLISHED THU 13 FEB 2025 Jump to job information section
Lister House Surgery r2JuHbj8
Job description
We are currently looking for enthusiastic people with excellent communication skills to join our Call Centre Team at Lister House Surgery. The team is responsible for taking enquiries from and booking appointments for patients, making sure they are dealt with in a timely and professional manner.
We have both part time (minimum 20 hours) and full time hours available.
We are looking for people with a positive outlook who have:
- Excellent communication and customer service skills
- Pay attention to detail
- Are IT literate
- Can be discreet/respect patient confidentiality
- Previous experience in a similar role is desirable but NOT essential
- Use and populate the electronic record system for clinical records (SystmOne) or other service systems with accurate information
- Follow our Patient Pathway to generate an appropriate outcome or signpost to another service
- Follow a detailed script ensuring patient requirements are met
- Follow agreed processes for dealing with emails on Outlook and tasks on SystmOne, on a daily basis prioritising both urgency and importance, taking responsibility for signposting or dealing with queries regarding issues arising
About us
Please view the attached Job Description and Person document for full details regarding this post.
When completing your application form please ensure that you clearly demonstrate how you meet the role criteria.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
A quick tap lets us tune future job matches for you
Scan with your phone to return to this page later.