NHS 111 Health Advisor in Stockton-on-tees inStockton-on-tees PUBLISHED THU 13 MAR 2025 Jump to job information section
£12.11 to £15.58 an hour £12.11 - £15.58 per hour
PERMANENT GOOD SALARY
Practice Plus Group riCQFlt5
Job description
Are you looking for an opportunity to make a difference in peoples life? As a valued member of our new NHS 111 Stockton team, you will be doing exactly that. Join us as Health Advisor, and assist our patients when they need you the most!
What you will get:
- £12.11 per hour (7am-11pm) and £15.05 per hour (11pm-7am), with further pay enhancements of £15.58 per hour when working between Friday 18:00 to Monday 7:00am. Please note that the weekend rate is guaranteed but it is not contractual, it is just an incentive for working unsociable hours.
- 33 days annual leave, increasing with service up to 36 days per year, including bank holidays.
- Great job security and full support for ongoing career and salary progression into coaching, training and management roles.
- Practice Plus Group wide range of benefits including company pension scheme, life assurance, retail discounts, and an employee assistance programme for you and your family.
- Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.
- Weekend part time shifts to help you juggle your other commitments.
As a Health Advisor, no day is the same. You will be fully trained on the NHS pathways system to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, youll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required. You will receive full support from your team and managers.
Some of your responsibilities will be:
- Manage calls from patients and healthcare professionals with urgent and non-urgent healthcare needs
- Direct patients to the service suitable for their needs, using the NHS Pathways System
- Capture patient information and refer them to the most appropriate service
- Communicate effectively with your colleagues as well as your patients, adjusting your communication style to reassure the patient with empathy and understanding
About us
Are you looking for an opportunity to make a difference in peoples life? As a valued member of our new NHS 111 Stockton team, you will be doing exactly that. Join us as Health Advisor, and assist our patients when they need you the most!
What you will get:
- £12.11 per hour (7am-11pm) and £15.05 per hour (11pm-7am), with further pay enhancements of £15.58 per hour when working between Friday 18:00 to Monday 7:00am. Please note that the weekend rate is guaranteed but it is not contractual, it is just an incentive for working unsociable hours.
- 33 days annual leave, increasing with service up to 36 days per year, including bank holidays.
- Great job security and full support for ongoing career and salary progression into coaching, training and management roles.
- Practice Plus Group wide range of benefits including company pension scheme, life assurance, retail discounts, and an employee assistance programme for you and your family.
- Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.
- Weekend part time shifts to help you juggle your other commitments.
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a NHS 111 Health Advisor:
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Working as a NHS 111 Health Advisor in the UK requires a diverse set of skills and competencies to effectively manage patient inquiries and provide appropriate advice. Here are some essential skills you will need:
1. Communication Skills: Strong verbal communication is essential. You must be able to clearly convey information, actively listen to patients, and provide reassurance.
2. Empathy and Compassion: It's important to demonstrate empathy and understanding toward patients who may be anxious or in distress.
3. Problem-Solving Skills: You need to assess patients' problems, ask relevant questions, and provide appropriate advice or referrals based on the information given.
4. Decision-Making Skills: You must be able to make quick and informed decisions regarding patient care and triage based on clinical protocols.
5. Attention to Detail: Accurately capturing patient information and following protocols is crucial for the safety and well-being of patients.
6. IT Proficiency: Familiarity with computer systems and software used for recording patient information and accessing databases is important.
7. Ability to Work Under Pressure: NHS 111 can be a high-pressure environment, so being able to stay focused and perform well under stress is key.
8. Teamwork: Working collaboratively with other healthcare professionals to ensure comprehensive patient care is essential.
9. Adaptability: The ability to adapt to changing situations and protocols is critical, especially in a dynamic healthcare environment.
10. Understanding of Medical Terminology: Having a basic understanding of medical terminology can help you better communicate and understand the needs of patients.
11. Customer Service Orientation: A strong commitment to providing excellent patient service is important, as this role involves direct interaction with the public.
12. Triage Skills: Familiarity with triage principles to prioritize patient needs effectively.
inStockton-on-tees
54.5640399 -1.3053339 Stockton-on-tees, Yorkshire 
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