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NHS 111 Health AdvisorinStockton-on-teesinStockton-on-teesPUBLISHED THU 13 MAR 2025

£12.11 to £15.58 an hour £12.11 - £15.58 per hour  PERMANENT 
EMPATHYFAMILYNHSPENSIONWEEKEND

Practice Plus GroupFollow Practice Plus Group

Opportunity to make a meaningful difference in people's lives by assisting patients in urgent need.
Competitive pay rates, including enhanced rates for unsociable hours, with guaranteed weekend incentives.
Generous annual leave of 33 days, increasing to 36 days with service, plus bank holidays.
Strong job security with full support for career progression into coaching, training, and management roles.
Comprehensive benefits package that includes pension scheme, life assurance, retail discounts, and an employee assistance program.
Engaging team culture with recognition programs, social events, and charity days to promote a sense of community.
Flexible weekend part-time shifts available to accommodate personal commitments.
Are you passionate about helping others and making a real difference in people's lives? Join our supportive NHS 111 team in Stockton-on-Tees as a Health Advisor, where you'll provide vital assistance to patients when they need it most. With a competitive pay of £12.11 per hour (rising to £15.05 per hour overnight), plus enhanced rates for weekend shifts, we offer flexibility that fits around your life. Enjoy 33 days of annual leave that increases with your service, along with generous benefits including a company pension, life assurance, and retail discounts.

In your role, every day brings new challenges and rewards. You’ll receive comprehensive training on our NHS pathways system, enabling you to assess patient needs effectively over the phone and guide them to appropriate care. Your empathetic communication skills will shine as you support patients through various scenarios, from urgent situations to everyday health inquiries. As part of a caring and dedicated team, you’ll also have opportunities for career progression into coaching, training, or management roles. Join us to create a positive impact in your community while enjoying a fulfilling career with added benefits.
Opportunity to make a meaningful difference in people's lives by assisting patients in urgent need.
Competitive pay rates, including enhanced rates for unsociable hours, with guaranteed weekend incentives.
Generous annual leave of 33 days, increasing to 36 days with service, plus bank holidays.
Strong job security with full support for career progression into coaching, training, and management roles.
Comprehensive benefits package that includes pension scheme, life assurance, retail discounts, and an employee assistance program.
Engaging team culture with recognition programs, social events, and charity days to promote a sense of community.
Flexible weekend part-time shifts available to accommodate personal commitments.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a NHS 111 Health Advisor:
Working as a NHS 111 Health Advisor in the UK requires a diverse set of skills and competencies to effectively manage patient inquiries and provide appropriate advice. Here are some essential skills you will need:
1. Communication Skills: Strong verbal communication is essential. You must be able to clearly convey information, actively listen to patients, and provide reassurance.
2. Empathy and Compassion: It's important to demonstrate empathy and understanding toward patients who may be anxious or in distress.
3. Problem-Solving Skills: You need to assess patients' problems, ask relevant questions, and provide appropriate advice or referrals based on the information given.
4. Decision-Making Skills: You must be able to make quick and informed decisions regarding patient care and triage based on clinical protocols.
5. Attention to Detail: Accurately capturing patient information and following protocols is crucial for the safety and well-being of patients.
6. IT Proficiency: Familiarity with computer systems and software used for recording patient information and accessing databases is important.
7. Ability to Work Under Pressure: NHS 111 can be a high-pressure environment, so being able to stay focused and perform well under stress is key.
8. Teamwork: Working collaboratively with other healthcare professionals to ensure comprehensive patient care is essential.
9. Adaptability: The ability to adapt to changing situations and protocols is critical, especially in a dynamic healthcare environment.
10. Understanding of Medical Terminology: Having a basic understanding of medical terminology can help you better communicate and understand the needs of patients.
11. Customer Service Orientation: A strong commitment to providing excellent patient service is important, as this role involves direct interaction with the public.
12. Triage Skills: Familiarity with triage principles to prioritize patient needs effectively.
 


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