Ward Clerk - Paediatrics inKingston upon Thames inKingston upon Thames PUBLISHED THU 7 NOV 2024

Band 2 PERMANENT
FAMILY NHS

Kingston and Richmond NHS Foundation Trust rlaX3Xmj

Opportunity to work in a supportive and close-knit team environment.

Direct interaction with patients and families, providing emotional support during sensitive times.

Variety of responsibilities, from managing reception duties to assisting in back office administration.

Involvement in a multidisciplinary team, collaborating with healthcare professionals like doctors and nurses.

Chance to enhance communication and organisational skills in a dynamic healthcare setting.

Flexibility with a seven-day work schedule, contributing to work-life balance.

The Kingston and Richmond NHS Foundation Trust is seeking a Full Time Ward Clerk for the Paediatric Department, primarily based on the Dolphin and Sunshine wards, with potential coverage in Children's Outpatients and back-office administration. The ideal candidate should possess strong communication and organisational skills, and demonstrate a friendly and empathetic approach when interacting with patients, families, and visitors during sensitive moments. Responsibilities include managing reception tasks, answering phones, overseeing patient administration systems, and maintaining confidentiality and safety protocols.

The role requires working as part of a multidisciplinary team, providing seven-day cover, and includes clerical duties such as filing, photocopying, and liaising with other departments. Applicants should respect the diverse needs of children and their families and be willing to participate in relevant training and performance reviews. This position plays a vital role in supporting both the clinical team and the families during their time in the hospital.

We currently have a vacancy for a Full Time Unit Receptionist within the Paediatric Department.Predominantly based on the two paediatric wards Dolphin and Sunshine, however you may also be asked to cover Children's Outpatients and back office administration.

We require a friendly individual with excellent communication and organisation skills for this key post in our close knit service. You will be working as part of team providing seven day cover for our reception areas. Your day to day tasks will include answering our security entry system and telephones, managing the patient administration system (CRS), liaising with other hospitals & departments and general clerical/office skills (filing, photocopying, note pulling).

This post involves direct verbal contact with parents, other family members, and visitors at a sensitive time in their lives requiring an empathetic and courteous manner. You will be an essential and valued member of a busy multidisciplinary team of health care professionals including Doctors and Nurses.

This vacancy may close earlier once the required number of application have been received.

To provide administrative and clerical support to the multidisciplinary team on the Paediatric Wards and in Outpatients 7 days a week as part of a team of Receptionists on a rota basis To greet all patients and visitors to the unit and to direct them to the appropriate area.

You may also be asked to provide back office support, including data validation.To maintain friendly but professional approach to patients, relatives and visitors and staff. To deal with a range of telephone enquiries from patient's, relatives, visitors and staff. To monitor the ward entry phone helping to ensure unit security where possible.To maintain safety and confidentiality of information at all times.

To liaise with other departments within the hospital.To undertake all work in accordance with unit and hospital policies and statutory requirements.

To respect the religious, cultural and diverse individual needs of the children and their familiesTo participate in study days/training courses relevant to the area of work and participate in own performance review with supervisor.

About us
Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Ward Clerk - Paediatrics: Click to view

To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:

Essential Skills:

1. Administrative Skills:

- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).

- Experience with filing systems and maintaining accurate records.

- Ability to manage appointments and scheduling.

2. Communication Skills:

- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.

- Ability to convey information clearly and effectively.

3. Interpersonal Skills:

- A compassionate and approachable manner when dealing with patients and their families.

- Ability to work as part of a team within a busy healthcare environment.

4. Organizational Skills:

- Excellent organizational abilities to manage multiple tasks and prioritize effectively.

- Attention to detail to ensure accuracy in patient records and documentation.

5. Customer Service Skills:

- A focus on providing high-quality service to patients and visitors.

- Ability to handle inquiries and complaints in a professional manner.

6. Computer Skills:

- Familiarity with electronic patient record systems and other healthcare-related software.

- Basic IT skills for troubleshooting common issues.

Additional Skills:

1. Knowledge of Health and Safety Regulations:

- Understanding of healthcare policies and procedures to maintain a safe environment.

2. Confidentiality Awareness:

- Awareness of data protection and confidentiality issues related to patient information.

3. Problem-Solving Skills:

- Ability to identify issues and resolve them quickly and effectively.

4. Flexibility and Adaptability:

- Willingness to work various shifts, including evenings and weekends, as required.

Qualifications:

- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.

- Previous experience in a healthcare setting or administrative role can be beneficial.

- Some positions may require specific training or certifications related to healthcare administration or patient care.

Personal Qualities:

- Patience and empathy towards patients and their families.

- A proactive attitude and the ability to work under pressure.

- Strong work ethic and reliability.

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Ward Clerk - Paediatrics inKingston upon Thames inKingston upon Thames PUBLISHED THU 7 NOV 2024

Kingston and Richmond NHS Foundation Trust rlaX3Xmj

About us Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

About us
Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.