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Ward Clerk - PaediatricsinKingston upon ThamesinKingston upon ThamesPUBLISHED THU 7 NOV 2024

Band 2  PERMANENT 
FAMILYNHS

Kingston and Richmond NHS Foundation TrustFollow Kingston and Richmond NHS Foundation Trust

Opportunity to work in a supportive and close-knit team environment.
Direct interaction with patients and families, providing emotional support during sensitive times.
Variety of responsibilities, from managing reception duties to assisting in back office administration.
Involvement in a multidisciplinary team, collaborating with healthcare professionals like doctors and nurses.
Chance to enhance communication and organisational skills in a dynamic healthcare setting.
Flexibility with a seven-day work schedule, contributing to work-life balance.
Professional development opportunities through training courses and performance reviews.
The Kingston and Richmond NHS Foundation Trust is seeking a Full Time Ward Clerk for the Paediatric Department, primarily based on the Dolphin and Sunshine wards, with potential coverage in Children's Outpatients and back-office administration. The ideal candidate should possess strong communication and organisational skills, and demonstrate a friendly and empathetic approach when interacting with patients, families, and visitors during sensitive moments. Responsibilities include managing reception tasks, answering phones, overseeing patient administration systems, and maintaining confidentiality and safety protocols.

The role requires working as part of a multidisciplinary team, providing seven-day cover, and includes clerical duties such as filing, photocopying, and liaising with other departments. Applicants should respect the diverse needs of children and their families and be willing to participate in relevant training and performance reviews. This position plays a vital role in supporting both the clinical team and the families during their time in the hospital.
Opportunity to work in a supportive and close-knit team environment.
Direct interaction with patients and families, providing emotional support during sensitive times.
Variety of responsibilities, from managing reception duties to assisting in back office administration.
Involvement in a multidisciplinary team, collaborating with healthcare professionals like doctors and nurses.
Chance to enhance communication and organisational skills in a dynamic healthcare setting.
Flexibility with a seven-day work schedule, contributing to work-life balance.
Professional development opportunities through training courses and performance reviews.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Ward Clerk - Paediatrics:
To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
 


inKingston upon Thames click to show distance
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