Leeds Teaching Hospitalsr54Paij9
Candidates should have experience in a customer service role and a solid understanding of ITIL principles related to effective Service Desk operations. The role is critical in ensuring that medical professionals have the necessary access and equipment to provide quality patient care, and may involve assisting senior team members with more complex tasks. The position promises a varied and challenging experience within a supportive team environment, aimed at fostering career development.
Expected Shortlisting Date
28/02/2025
Planned Interview Date
10/03/2025
Are you ready to use your customer service skills and IT knowledge in a way that makes a positive impact on peoples lives? If so, we have a fantastic opportunity to become a member of our Service Desk team within the Leeds Teaching Hospitals NHS Trust.
Reporting to the Service Desk Team Leader your role will be supporting the operational output of the Service Desk team, including supporting LTHT colleagues with their IT issues and requests.
In return, we can offer you a varied, interesting, and challenging role working as part of a fantastic team and offering all the support you need to learn at pace and achieve your career ambitions.
The Service Desk Analyst will be core a member of the busy Service Desk team. They will use their IT knowledge and skills to speak with users and aid them in resolving their IT Issues and Requests at the first point of contact. The role requires strong communication skills, written and verbal, with a minimum basic understanding of IT in an operational environment. This skillset empowers the employee in the role to fully complete duties as a first level analyst.
The role requires the staff member has a good understanding of NHS processes and systems as well as a strong understanding of ITIL and how a Service Desk should run within an efficient operational model.
The role is heavily customer service based so previous experience is necessary.
The role may support the Service Desk Manager and Senior Service Desk Analyst in some high-level tasks and overall running of the team.
This role is a key stakeholder in ensuring that the medical professionals within the trust have the correct access and equipment, in full working order, to enable them to treat patients efficiently and effectively.
About us
Please see supporting documents for full Job Description with further information on requirements of the role, the department and workflows and full person specification.
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