One Wight Health Ltd rPGCCOOJ
In addition to being the first point of contact for patients, the Patient Advisor will maintain a professional and welcoming environment, perform clerical support, and assist in health and safety protocols. The position offers various benefits, including an NHS Pension Scheme, annual leave, and access to health service discounts. It is critical for the advisor to uphold confidentiality standards while managing sensitive patient information.
One Wight Health are advertising this vacancy on behalf of South Wight Medical Practice.
This role will be directly employed by South Wight Medical Practice.
We are looking to recruit a friendly, enthusiastic, and hard-working Patient Advisor to join our team. Our Advisers are trained to provide healthcare navigation and signposting in order to best meet our patient needs. The ideal candidate will have knowledge of medical terminology, should be highly motivated and able to work under pressure and must have excellent communication skills and a can-do attitude to carry out their duties.
Our Advisors are a vital part of the Practice team as the link between our patients and the practice. The role involves dealing with patient queries both face-to-face, as well as on the telephone, along with other administrative duties relevant to the role.
Basic computer skills, and the ability to be flexible are essential, as is your own transport as you will be expected to work across all three sites. General Practice experience is desirable but not essential as training will be provided.
Benefits:
NHS Pension Scheme
Sick Pay Policy
33 days annual leave inclusive of Bank Holidays (pro rata)
Access to Health Service Discounts
Training opportunities
Job Summary:
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way to the satisfaction of both the partners and patients.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Main Purpose of post:
To provide and maintain a point of contact for patients, other health service professionals and visitors and to act as a focal point of communication between patients, doctors and other medical staff; also to provide clerical support and operate the practice computerised patient records system and to competently use Microsoft 365.
About us
Main Duties and Responsibilities of the Post:
Dealing with Patients
- Be a first point of contact for patients both face to face and on the telephone, documenting as necessary
- Managing the appointments system; booking, amending and cancelling appointments and dealing with home visit requests in line with practice protocol
- Managing patients enquiries and giving simple advice or signposting to the appropriate service.
Administration
- Managing the filing system
- Accurately recording information on the computer database
- Liaising with other Health Care professionals
- Handling patient registrations and adding them to the computer system
- Dealing with incoming mail/emails including electronic consultations appropriately and in a timely manner
- Checking SystmOne tasks and processing accordingly
- Dealing with incoming hospital results in a timely manner
- Prioritising workload and using judgement and experience to determine the relevant urgency
Communication
- Establishing and maintaining effective lines of communication with the GPs and Practice Manager as well as communicating clearly and effectively with colleagues to aid the smooth running of the Practice
- Communicate with patients in a sensitive, professional and appropriate manner
Housekeeping:
- Opening and closing the practice premises and checking security, in line with practice protocol
- Ensuring GPs rooms are ready for the working day
- Tidying and re-stocking consulting rooms with leaflets as necessary
- Ensuring the reception and waiting areas are kept neat and tidy
- Maintain a tidy and professional work space
Health and Safety:
- Carrying out Health & Safety checks as required
- To observe Health & Safety policies within the Practice
- Assisting in promoting and maintaining both their own and others Health & Safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practices policies and procedures relating to confidentiality.
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