HCRG Care GrouprG6OZ1gw
As a Business Support Advisor, you will play a key role in delivering high-quality, person-centered care and services to support individuals and teams. You will work as part of the Business Support Team to provide an efficient and effective administration service and to input data to record management systems. To provide a professional and friendly reception service as required to patients/customers and colleagues. Ensure that any administration is completed accurately and in a timely manner in accordance with policies and procedures.
The post holder will work across a number of different locations providing reciprocal cover arrangements.
To share with the Therapists the overall therapeutic aim: to enable or restore patients to the highest level of physical, mental and social independence as possible and support carers in their role. They will assist in clinical duties, to include the implementation of treatment programmes for patients.
Responsible for the daily business support of the Therapists within the Community Stroke Team working independently and managing own workload.
Work with the line manager to continuously improve and develop the function including implementing policies or procedures for own work area.
Monitor referrals into the Community Stroke Team to ensure targets between referral and assessment are met. Identify incorrect referrals e.g out of area patients, discuss with clinical team and redirect patient to appropriate service as required.
Manage clinical reports ensuring the outcomes of these are accessible on Medway and to referring clinicians.
Liaise with patients, transport services and referring clinicians to ensure all patients referred for assessment are seen promptly.
Identify patients who do not attend for appointments and liaise with patients and referrers to rearrange appointment.
Exchange information with Stroke patients on the team procedures, this will include anxious patients, cultural, language difficulties and patients with Communication Impairments.
Accurately input patient information on to electronic medical record systems.
Provide project support to operational manager in line with process and procedure.
Accountable for ensuring resolution and follow up of issues pertinent to the service ensuring that facilities are safe and fit for purpose.
Maintain and ensure compliance with Health and Safety standards, policy and procedure.
About us
At HCRG Care Group, we value you and your contributions, offering a range of benefits to support your professional growth and personal wellbeing:
Competitive Pay & Pension: Receive a salary of £23,100 with company pension.
Professional Growth: Join our Strive for Better networks, connecting with professionals nationwide to develop and share best practices.
Exclusive Rewards: Access discounts and offers at leading supermarkets, retailers, and experience providers through our Reward Gateway.
Wellbeing Support: Benefit from our 24/7 free wellbeing service, including counselling, career coaching, and legal advice.
Flexible Pay Options: Track earnings and access wages through Wagestream, providing financial flexibility.
Learning & Development: Enhance your career with support from our Learning and Development team, access e-learning, career pathways, and funding opportunities.
Recognition & Involvement: Celebrate achievements with local and national awards, contribute ideas for service improvements, and stay informed through regular leadership updates.
GCSE Maths and English at grade C or above
NVQ 3 or equivalent in relevant subject or equivalent experience and knowledge
Experience of working in a busy administrative role within a customer focused environment.
Experience of working in and supporting a multidisciplinary team .
Ability and/or experience in co-ordinating meetings/events/conferences.
Demonstrates a flexible and adaptable approach to workload management
Good command of English both written & verbal
Ability to act on own initiative and deal with non-routine queries
Excellent customer service skills
Ability to demonstrate a good working knowledge of IT including Word, Excel and email.
Demonstrate an understanding of data protection and confidentiality.
Be able to prioritise own workload and remain calm under pressure.
Confident but with an acknowledgement of own limitations and ability to identify when to escalate problems/situations.
Ability to communicate to a high standard both verbally and in writing with colleagues, service users and external agencies.
Be able to build and sustain relationships within a multi-disciplinary team both with colleagues and service users.
Proactively look for and process service improvements.
Please wait...this will take a moment...
Stand by, we'll show you...