Direct support from experienced ward managers and deputies, fostering a collaborative work environment.
Access to ongoing training and development opportunities, enhancing skills and career progression.
Participation in Quality Improvement and Leadership courses, promoting professional growth.
Comprehensive induction program that eases the transition into the role.
The opportunity to play a crucial role in improving patient experiences and supporting families during challenging times.
Involvement in a dynamic and specialized team within the Hyper Acute Stroke Unit, impacting patient care directly.
Engagement with diverse administrative tasks that build a broad skill set and contribute to the smooth operation of the ward.
The role of Band 2 Ward Clerk in the Hyper Acute Stroke Unit at Charing Cross Hospital, part of Imperial College Healthcare NHS Trust, involves providing essential administrative support to ensure efficient patient care. Key responsibilities include maintaining accurate patient records, delivering high-quality customer service to patients and visitors, managing data within the electronic patient record system, and handling telephone and email communications professionally. The position requires strong organisational skills and attention to detail. The Ward Clerk will work closely with the ward manager and team, receive ongoing training, and have opportunities for professional development. Candidates should be motivated to enhance patient experiences and contribute positively to the ward environment.
An exciting opportunity has arisen for a highly motivated Band 2 Ward Clerk to join the Hyper Acute Stroke Unit (HASU) at Charing Cross Hospital.
As a Band 2 Ward Clerk you will be a vital member of the ward team, ensuring patient information is maintain, stored and shared correctly. You will also be the first point of contact for patients and visitors and so a high level of customer service and professionalism is required.
What we offer:
- Direct support from the ward manager and their deputies.
- On-going training and access to a wide range of learning, development and innovation opportunities.
- Quality Improvement & Leadership courses.
- Full induction programme and team-based (self) rostering
- Help take your career in the right direction, develop your skills and make a real difference in the lives of our patients and their families.
Please contact the hiring manager if you have any questions about this process.
Please ensure that you check your emails regularly throughout the recruitment process.
The post holder is responsible for:
- Excellent record keeping in line with GDPR, Caldicott Principles and Trust policy.
- Excellent customer service skills ensuring that patients and visitors have a positive experience of the ward and that any enquiries are handled with care and attention to detail.
- Supporting the ward with administrative tasks, including preparing patient information, managing data using the patients electornic patient record and ordering supplies.
- Answering the telephone and emails in a professional and courteous manner.
- Greeting patients, visitors and staff on their arrival to the ward and ensuring front door security is maintained, raising any concerns to the nurse in charge and the ward manager.
- Any other administrative tasks within scope as delegated by the ward manager.
About us
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Ward Clerk - Stroke unit:
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To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
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