Outpatient Improvement & Redevelopment Manager inStockport inStockport PUBLISHED FRI 1 NOV 2024

Outpatient Improvement & Redevelopment Manager

An exciting opportunity has arisen for an Outpatient Improvement & Redevelopment Manager at our Stepping Hill hospital.

The post holder will play a pivotal role in supporting teams in the provision and stabilisation of the current displaced outpatient activity. This will require working directly with both the outpatient and divisional teams (clinical and non-clinical) to ensure the current outpatient estate is used efficiently and effectively.

The post holder will also be responsible for managing the future changes needed to deliver safe and effective outpatient service in the new build.

The post holder will lead for the operational management for the current displaced outpatient activity, working with outpatient and divisional and corporate teams to maintain outpatient activity and look to offer solutions to further improve the outpatient provision for patients and staff.

The role will be the key contact for the management of the redevelopment and move to the new outpatient building by working outpatient and divisional and corporate teams to support the development of the build whilst taking every opportunity to recognise and support innovations in pathways that the new build opens up for the teams.

About us

Key Areas/Tasks

Communication

Review, develop, and deploy communication strategies needed to deliver outpatient services.

Employ expert negotiation and diplomacy skills with all key working relationships in order to communicate highly complex and frequently sensitive or contentious information necessary to achieve goals.

Persuade and influence senior managers and clinicians of the importance of a change agenda.

Maintain high standards in documentation and presentation production.

Develop and maintain plans to ensure timescales are met.

Demonstrate highly evolved operational management skills and expertise both within the trust and the wider health care community.

To be able to operationally manage specific outpatient change, this will require developing good working relationships with the outpatient and divisional teams in the development and changes to the delivery of their outpatient services.

Develop robust communications processes to communicate effectively the work and service progress as required for the organisation at the team, divisional, and executive levels.

Plan and facilitate group discussions and workshops; encourage participation and collaborative working of stakeholders.

Work with the organisational and development teams on the embedding of cultural and organisational change to ensure consistency and successful service delivery is achieved.

Responsibility for Patient Care

Develop robust communications to meet the needs of patients.

Establish and maintain good working relationships with all operational divisions involved in the project.

Ensure co-design with patients of services and pathways.

Assist patients/service users/carers/relatives during incidental contacts.

Define, develop, agree, and finalise change plans in conjunction with operational divisions.

Planning and organising

Lead and organise the processes of providing interim outpatient provision on the Stepping Hill site during the design and construction of the new outpatient building.

Proactively lead the development of improvements to the current interim outpatient provision.

The postholder will plan and organise a broad range of complex activities and will formulate and adjust plans as required.

Proactively operationally lead the implementation of new ways of working and facilitate partnership working between clinical, non-clinical, and corporate teams to improve patient pathways in line with both the current interim arrangements and the new build as needed.

Undertake capacity planning as a component of the outpatient redevelopment plan, identifying supply and demand issues.

Operationally manage the implementation of plans, ensuring that targets and milestones are met and delivered on time.

Support the development of key performance indicators and monitoring systems to ensure utilisation of outpatients is maximised and support the delivery of outpatient activity.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.