Depending on experience
PERMANENT GOOD SALARY
Cranbrook Medical Practice rnCymVZn
Cranbrook Medical Practice in Exeter is seeking a dedicated Receptionist/Administrator to join their friendly and progressive team in a growing healthcare environment. This role is crucial for ensuring the efficient day-to-day operations of the clinic and delivering exceptional care to patients. The successful candidate will handle a variety of administrative tasks including managing appointment bookings, patient inquiries, and maintaining patient records, while also providing care navigation to help patients access the services they need.
The ideal applicant will possess excellent communication skills, a friendly demeanor, and a strong team spirit, contributing positively to the practice's atmosphere. Key responsibilities include greeting and assisting patients in person and over the phone, managing clinic correspondence, and maintaining an organized reception area. Candidates should be committed to patient confidentiality and a high standard of service, with a focus on equality and diversity in their approach. Continuous professional development and a willingness to adapt are essential for contributing to the practice's ongoing success.
The ideal applicant will possess excellent communication skills, a friendly demeanor, and a strong team spirit, contributing positively to the practice's atmosphere. Key responsibilities include greeting and assisting patients in person and over the phone, managing clinic correspondence, and maintaining an organized reception area. Candidates should be committed to patient confidentiality and a high standard of service, with a focus on equality and diversity in their approach. Continuous professional development and a willingness to adapt are essential for contributing to the practice's ongoing success.
Join our friendly, supportive, and progressive team in an ever-growing healthcare environment. We pride ourselves on delivering exceptional care and service to our patients, and we are looking for an enthusiastic and reliable individual to be part of our journey.
We are seeking a dedicated Receptionist/Administrator who will play a key role in supporting our operations. You will handle a mixture of administrative tasks and care navigation, ensuring smooth day-to-day functioning of the clinic and an excellent patient experience.
- Greet and assist patients, both in person and over the phone, ensuring a welcoming atmosphere.
- Handle appointment bookings, cancellations, and rescheduling.
- Manage administrative tasks, including filing, scanning, and updating patient records.
- Provide care navigation, helping patients understand services available to them and coordinating their care.
- Assist with the management of clinic correspondence, emails, and general inquiries.
- Collaborate with team members to ensure efficient workflow and maintain a high standard of service.
About us
As the face of Cranbrook Medical Practice, the Receptionist/Administrator will greet and assist patients and visitors, ensuring a welcoming and efficient service. The ideal candidate will be friendly, presentable, and a strong team player, contributing to the smooth running of the practice.
Key Responsibilities:
- Identify patients' issues and direct them to the appropriate clinician (e.g., triage GP, Nurse, PCN roles).
- Welcome patients, handle enquiries, manage phone calls, emails, and book appointments.
- Maintain a tidy, organized reception area and process telephone requests courteously.
- Complete tasks requested by team members and provide additional support as needed.
- Adhere to patient confidentiality protocols and demonstrate a full understanding of practice procedures.
Skills & Attributes:
- Excellent communication skills, with the ability to recognise and respond to patients' diverse needs, including alternative communication methods.
- A commitment to equality, diversity, and respecting the rights of all patients, carers, and colleagues.
- Willingness to develop skills and maintain the practices high standards and reputation.
Additional Requirements:
- Uphold patient confidentiality and contribute to a non-judgmental, welcoming environment.
- Support the smooth operation and progression of the practice through continuous professional development.
More information related to this job opportunity, from jobsincare:
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Useful skills for a Receptionist/Administrator:
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To work as a Receptionist/Administrator in the UK, there are several key skills and qualifications that are typically sought after by employers. Here’s a breakdown of essential skills:
1. Communication Skills
- Verbal Communication: Clear and polite communication with clients, customers, and colleagues.
- Written Communication: Proficiency in writing emails, memos, and reports.
2. Customer Service Skills
- Ability to handle inquiries and complaints professionally and courteously.
- A friendly and approachable demeanor to create a welcoming atmosphere.
3. Organisational Skills
- Ability to manage time effectively and prioritize tasks.
- Keeping track of appointments, schedules, and deadlines.
4. Administrative Skills
- Proficiency in office procedures, including filing, record-keeping, and data entry.
- Familiarity with managing correspondence, handling invoices, and maintaining office supplies.
5. IT Skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Familiarity with office equipment like printers, photocopiers, and telecommunication systems.
6. Attention to Detail
- Ability to ensure accuracy in tasks such as data entry, scheduling, and document preparation.
- Careful attention to detail in correspondence and reports.
7. Problem-Solving Skills
- Ability to resolve issues independently and think critically when faced with challenges.
8. Interpersonal Skills
- Ability to work well with others and build positive relationships with staff and clients.
- Teamwork skills to collaborate effectively in a busy office environment.
9. Discretion and Confidentiality
- Understanding the importance of handling sensitive information and maintaining privacy.
10. Adaptability and Flexibility
- Willingness to adapt to changing environments and diverse tasks, as the job can vary day to day.
Additional Considerations:
- Qualifications: While formal qualifications are not always necessary, having GCSEs in English and Mathematics or relevant certifications can be advantageous.
- Experience: Prior experience in a customer-facing role or an administrative position is often preferred.
- Language Skills: Depending on the workplace, proficiency in additional languages can be beneficial.
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