Cranbrook Medical Practice rnCymVZn
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Join our friendly, supportive, and progressive team in an ever-growing healthcare environment. We pride ourselves on delivering exceptional care and service to our patients, and we are looking for an enthusiastic and reliable individual to be part of our journey.
We are seeking a dedicated Receptionist/Administrator who will play a key role in supporting our operations. You will handle a mixture of administrative tasks and care navigation, ensuring smooth day-to-day functioning of the clinic and an excellent patient experience.
- Greet and assist patients, both in person and over the phone, ensuring a welcoming atmosphere.
- Handle appointment bookings, cancellations, and rescheduling.
- Manage administrative tasks, including filing, scanning, and updating patient records.
- Provide care navigation, helping patients understand services available to them and coordinating their care.
- Assist with the management of clinic correspondence, emails, and general inquiries.
- Collaborate with team members to ensure efficient workflow and maintain a high standard of service.
About us
As the face of Cranbrook Medical Practice, the Receptionist/Administrator will greet and assist patients and visitors, ensuring a welcoming and efficient service. The ideal candidate will be friendly, presentable, and a strong team player, contributing to the smooth running of the practice.
Key Responsibilities:
- Identify patients' issues and direct them to the appropriate clinician (e.g., triage GP, Nurse, PCN roles).
- Welcome patients, handle enquiries, manage phone calls, emails, and book appointments.
- Maintain a tidy, organized reception area and process telephone requests courteously.
- Complete tasks requested by team members and provide additional support as needed.
- Adhere to patient confidentiality protocols and demonstrate a full understanding of practice procedures.
Skills & Attributes:
- Excellent communication skills, with the ability to recognise and respond to patients' diverse needs, including alternative communication methods.
- A commitment to equality, diversity, and respecting the rights of all patients, carers, and colleagues.
- Willingness to develop skills and maintain the practices high standards and reputation.
Additional Requirements:
- Uphold patient confidentiality and contribute to a non-judgmental, welcoming environment.
- Support the smooth operation and progression of the practice through continuous professional development.
Join our friendly, supportive, and progressive team in an ever-growing healthcare environment. We pride ourselves on delivering exceptional care and service to our patients, and we are looking for an enthusiastic and reliable individual to be part of our journey.
We are seeking a dedicated Receptionist/Administrator who will play a key role in supporting our operations. You will handle a mixture of administrative tasks and care navigation, ensuring smooth day-to-day functioning of the clinic and an excellent patient experience.
- Greet and assist patients, both in person and over the phone, ensuring a welcoming atmosphere.
- Handle appointment bookings, cancellations, and rescheduling.
- Manage administrative tasks, including filing, scanning, and updating patient records.
- Provide care navigation, helping patients understand services available to them and coordinating their care.
- Assist with the management of clinic correspondence, emails, and general inquiries.
- Collaborate with team members to ensure efficient workflow and maintain a high standard of service.
About us
As the face of Cranbrook Medical Practice, the Receptionist/Administrator will greet and assist patients and visitors, ensuring a welcoming and efficient service. The ideal candidate will be friendly, presentable, and a strong team player, contributing to the smooth running of the practice.
Key Responsibilities:
- Identify patients' issues and direct them to the appropriate clinician (e.g., triage GP, Nurse, PCN roles).
- Welcome patients, handle enquiries, manage phone calls, emails, and book appointments.
- Maintain a tidy, organized reception area and process telephone requests courteously.
- Complete tasks requested by team members and provide additional support as needed.
- Adhere to patient confidentiality protocols and demonstrate a full understanding of practice procedures.
Skills & Attributes:
- Excellent communication skills, with the ability to recognise and respond to patients' diverse needs, including alternative communication methods.
- A commitment to equality, diversity, and respecting the rights of all patients, carers, and colleagues.
- Willingness to develop skills and maintain the practices high standards and reputation.
Additional Requirements:
- Uphold patient confidentiality and contribute to a non-judgmental, welcoming environment.
- Support the smooth operation and progression of the practice through continuous professional development.
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