Receptionist in Stourport-on-severn inStourport-on-severn PUBLISHED WED 4 DEC 2024 Jump to job information section
PERMANENT GOOD SALARY
Wyre Forest Health Partnership rVntUVyV
Job description
SMC is an exceptionally busy surgery with approx. 800-1000 incoming calls daily. The role is predominantly call operator with the responsibility of undertaking a wide range of administrative duties which include registering patients, booking appointments, ensuring all information is managed correctly, filed and followed up accordingly. To act as the focal point of contact and be responsible for the dissemination of information, messages and enquiries for the medical team, liaising with multidisciplinary team members, and other health professionals within the practice.
Receptionist Duties
- Ensure that all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely.
- Answer all incoming phone calls from patients and other healthcare professionals, divert them as appropriate and/or take messages.
- Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.
- Make/cancel/rearrange appointments via the clinical system.
- Support and assist clinicians as required.
- Deal with requests and completed medical reports. Including the receipts of fees for suchreports.
- Keeping tidy the workspace and waiting area.
- Open premises of a morning; set the alarm and lock premises of a night time.
Clerical Duties
- Ensure that repeat prescriptions are done accurately and efficiently following a protocol.
- Data entry of new and temporary registrations and relevant patient information.
- Scan all patient information in computerised record i.e. medical documents, hospital reports and letters as necessary.
- Retrieve paper notes from storage unit as required.
- Photocopy documents as required.
- Deal with referrals to primary and secondary care.
- Action tasks set by clinicians via the clinical systems and email.
About us
Receptionist Duties
- Ensure that all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely.
- Answer all incoming phone calls from patients and other healthcare professionals, divert them as appropriate and/or take messages.
- Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.
- Make/cancel/rearrange appointments via the clinical system.
- Support and assist clinicians as required.
- Deal with requests and completed medical reports. Including the receipts of fees for suchreports.
- Keeping tidy the workspace and waiting area.
- Open premises of a morning; set the alarm and lock premises of a night time.
Clerical Duties
- Ensure that repeat prescriptions are done accurately and efficiently following a protocol.
- Data entry of new and temporary registrations and relevant patient information.
- Scan all patient information in computerised record i.e. medical documents, hospital reports and letters as necessary.
- Retrieve paper notes from storage unit as required.
- Photocopy documents as required.
- Deal with referrals to primary and secondary care.
- Action tasks set by clinicians via the clinical systems and email.
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
Is it a match?
A quick tap lets us tune future job matches for you
Location
Salary & benefits
Role duties
Working pattern
More information related to this job opportunity, from jobsincare:
Useful skills for a Receptionist:
Click to view
To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
inStourport-on-severn
52.33539769999999 -2.2838305 Stourport-on-severn, Worcestershire 
Locations
are approximate.
This image is not representative.
Learn more
Scan with your phone to return to this page later.