Ashfield Medical CentrerY6qV29A
- Acting as the first point of contact for patients and visitors, addressing inquiries promptly and professionally.
- Facilitating navigation of NHS and local services, managing patient appointments and prescription requests.
- Supporting clinicians during surgeries, providing administrative assistance, and maintaining accurate patient records.
- Handling samples according to health and safety protocols and preparing medical consultation rooms.
- Performing routine housekeeping, managing general administrative tasks, and attending training as needed.
The role is busy and varied. You will need excellent communication and interpersonal skills and to be able to handle difficult situations professionally and calmly. You will also need to be able to juggle multiple tasks at once and prioritise these appropriately during the day. The reception team comprises of eight reception staff across two sites. The team are friendly and supportive, and the role will provide you with a good understanding of the
The position is around 27 hours per week the working days are Monday, Tuesday and Wednesday 8.00am till 6.00pm. The post holder will be required to work flexibly and work full time for 7 weeks each year to cover annual leave of their co-worker and be flexible to cover other absences. The post holder must be available to work between the hours of 8am and 6pm
Reception team/Care Navigators are the first point of contact for patients and visitors to the surgery. The team ensure that all enquiries are dealt with professionally and promptly. Signposting patients requests via our Online Consultation portal and allocating appointments to the most appropriate service/clinician. The team also supports the clinicians to ensure surgeries run smoothly as well as undertaking a range of administrative tasks. The post holder will be required to work flexibly to cover absences of a co-worker as required.
About us
Job Responsibilities:
Helping patients to navigate NHS and local services by providing information
Signposting and triaging patients following the patient submitting a request via our Online Consultation Portal
Managing prescriptions requests in accordance with Practice policies
Booking patient appointments with clinicians and home visits
Supporting clinicians during surgeries including acting as a patient chaperone (Training will be given)
Giving out test results,
Liaising with other primary and secondary care providers
Accurately scanning of hospital letters and other clinical correspondence onto the clinical system
Keeping patient records up-to-date and recording accurate information as appropriate including read coding
Handling samples in accordance with practice health and safety protocols and undertaking urine dip stick testing (full training will be provided);
Patient chaperone (training will be given)
Preparing the consulting rooms prior to surgery and tidying up the rooms after surgery, check stock levels of stationary and medical supplies
General housekeeping eg keeping reception and waiting room tidy
Allocated administrative tasks such as Tasks on the clinical system, copying medical notes, handling incoming emails etc
Handling money for private non NHS work such as medical reports
Attending training events as required and monthly target meetings
Any other duties as directed by the Management team
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