ReceptionistinNewton-le-willowsinNewton-le-willowsPUBLISHED WED 16 OCT 2024
Vista Road SurgeryrT890rfP
Opportunity to be the first point of contact for patients, making a positive impact on their experience.
Ability to work in a supportive and friendly team environment, fostering collaboration and teamwork.
Full-time hours provide stability and structure to the work schedule, allowing for work-life balance.
Develop and enhance communication and care navigation skills by interacting with a diverse patient population.
Engagement in various administrative tasks that contribute to personal and professional growth.
Opportunity to utilize and become proficient in healthcare software systems like Emis Web and Docman 10.
Playing a key role in safeguarding patient privacy and confidentiality, which is essential in healthcare.
Vista Road Surgery in Newton-le-Willows is seeking a full-time, experienced receptionist to join their friendly team. The role involves greeting and registering patients, answering incoming calls, directing inquiries to appropriate clinicians, and scheduling appointments using systems such as Emis Web and Patchs. The receptionist will also be responsible for maintaining a tidy reception area, ensuring patient privacy and confidentiality, and providing general administrative support.
Ideal candidates should possess excellent communication skills, the ability to listen effectively, and a team-oriented attitude. Key tasks include managing telephone communications, relaying messages, and handling queries from patients and the public while maintaining security awareness. Proficiency in keyboard skills and a professional telephone manner are essential for this role. Interested applicants can contact Tracy Hines at the provided email for further information.
Ideal candidates should possess excellent communication skills, the ability to listen effectively, and a team-oriented attitude. Key tasks include managing telephone communications, relaying messages, and handling queries from patients and the public while maintaining security awareness. Proficiency in keyboard skills and a professional telephone manner are essential for this role. Interested applicants can contact Tracy Hines at the provided email for further information.
Opportunity to be the first point of contact for patients, making a positive impact on their experience.
Ability to work in a supportive and friendly team environment, fostering collaboration and teamwork.
Full-time hours provide stability and structure to the work schedule, allowing for work-life balance.
Develop and enhance communication and care navigation skills by interacting with a diverse patient population.
Engagement in various administrative tasks that contribute to personal and professional growth.
Opportunity to utilize and become proficient in healthcare software systems like Emis Web and Docman 10.
Playing a key role in safeguarding patient privacy and confidentiality, which is essential in healthcare.
We are looking for an experienced receptionist to join our friendly team working full time hours ( 37 hours per week)
Main Duties and Responsibilities:
- Greet Patients
- Register patients according to established protocols.
- answer incoming calls and deal with inquiries
- using care navigation skills and direct patients to appropriate clinician/service.
- Schedule patient appointments.
- Emis web
- PATCH'S
- Docman 10
- Footfall
- EPS prescriptions
- ensure reception area is kept tidy.
- safeguard patient privacy and confidentiality at all times.
About us
We are looking for an Experienced Receptionist who is a team player and who has excellent communication skills and be able to listen effectively.
Main Job tasks , Duties and responsibilities:
- Answer telephone , screen and direct calls.
- Take and relay messages.
- Provide information to callers.
- greet persons entering the building.
- direct persons to correct destination.
- deal with queries from public and patients.
- monitor visitor access and maintain security awareness.
- provide general administrative and clerical support.
- Schedule appointments using Emis Web.
- Patchs, Patient access and NHS App - to deal with and promote to patients.
- process prescription requests via EPS.
- Keyboard skills
- Excellent telephone manner.
- For further Information or any questions on the role please
More information related to this job opportunity, from jobsincare:
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Receptionist:
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To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
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