Healthcare Support Worker - New to Care inPortsmouth inPortsmouth PUBLISHED 7 NOV 2024

Band 2 PERMANENT GOOD SALARY

Portsmouth Hospitals University NHS Trust rC7Dz2jT

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Provide care for patients,helping to maintain their personal hygiene, which will sometimes include working with human excreta and bodily fluids.

Do you have a caring nature? Are you looking to kickstart your career in the NHS? Are you a Team player? Can you provide evidence of Maths and English at Level 1?

Our main priority for this job role is to find people with the right values, behaviours and attitudes that match our own could this be you? You dont need to have previous experience,we will work together to help you become an excellent Healthcare Support Workerat Portsmouth Hospital University NHS Trust.

Please note this is an advert for candidates who do not have care experience.

You will start your career with us by taking part in our in-depth induction program, designed to support you in finding your feet within our organisation, and quickly feel part of the team. The induction program leads to the Care Certificate.

The HCSW role includes a variety of working patterns which attract shift allowances.

Typical day-to day duties include:

Provide care for patients,helping to maintain their personal hygiene, which will sometimes include working with human excreta and bodily fluids
Provide physical comfort for patients, whilst ensuring their privacy and dignity is always maintained
Wash and dress patients, and helping them to safely move around
Serve meals and help with feeding
Assist with cleaning tasks and making beds
Record information to patient administration system and assist team with other administrative duties

Most importantly, you will ensure patient experience is positive by treating all patients, relatives, and colleagues in accordance with Trust values.

Please upload a copy of Maths and English (GCSE or equivalent International ) qualifications to your application, without this information you will not be invited to interview.

(Any issues uploading please send a copy to )

About us

Key Responsibilities:

Patient Safety, Patient Experience and Use of Resources

Ensure all possible steps are taken to safeguard the welfare, safety and security of patients, visitors and staff in accordance with Trust policies.

Meet the needs of a specified group of patients under the direction of a registered health care professional. Acting within your sphere of competence always as determined by the minimum skill set for HCSWs.

Provide care to patients to maintain their personal hygiene and physical comfort ensuring that their privacy and dignity is always maintained. Work in partnership with patients to respect their rights and choices.

Recognise patients needs and changing condition and respond appropriately and effectively.

Assist in the emergency resuscitation of patients as per Portsmouth Hospitals Resuscitation Policy.

Assist with patient admissions and discharges.

Maintain dignity, comfort and sensitivity of patients and their relatives during end of life care.

Maintain a clean and safe environment for patients and ensure follow Trust Policy regarding Infection Control and Prevention.

Report adverse incidents in accordance with Trust policy

Record and report information onto patient administration systems in written and electronic format, including assisting generic admin duties to assist the team.

Always promote and demonstrate effective verbal and non-verbal communication with patients, relatives and colleagues recognising the need for tact, consideration and confidentiality.

Requirement to work in environment with unpleasant working conditions e.g. bodily fluids.

Team working

Undertake specific organisational and administrative duties as required.

Assist other clinical areas within the Trust as the clinical situation and staffing levels require

Participate in innovation and quality of healthcare by attending ward or department meetings, participate in projects, including audit and quality initiatives pertinent to the role.

Act as a link or associate link for a specific area of practice, e.g. health and safety, infection control

Take part in the orientation/induction of new HCSWs and provide support and development to enable them to develop the skills and knowledge required for their role.

Treat all patients and colleagues with respect in accordance with Trust values and Equality and Diversity Policy.

Professional Education and Development Role

Complete the Trust Competency Framework for HCSWs and achieve the minimum skill set (list of competencies as defined in generic competency framework).

Maintaining own learning record of evidence.

Develop skills relevant to role in clinical speciality as identified by ward/department leader and in accordance with Trust Policies.

Recognise the need to participate in ongoing personal development by attending essential training for the role. Participate fully in the Appraisal and Development Review Process.

Do you have a caring nature? Are you looking to kickstart your career in the NHS? Are you a Team player? Can you provide evidence of Maths and English at Level 1?

Please note this is an advert for candidates who do not have care experience.

The HCSW role includes a variety of working patterns which attract shift allowances.

Typical day-to day duties include:

Provide care for patients,helping to maintain their personal hygiene, which will sometimes include working with human excreta and bodily fluids
Provide physical comfort for patients, whilst ensuring their privacy and dignity is always maintained
Wash and dress patients, and helping them to safely move around
Serve meals and help with feeding
Assist with cleaning tasks and making beds
Record information to patient administration system and assist team with other administrative duties

Most importantly, you will ensure patient experience is positive by treating all patients, relatives, and colleagues in accordance with Trust values.

Please upload a copy of Maths and English (GCSE or equivalent International ) qualifications to your application, without this information you will not be invited to interview.

(Any issues uploading please send a copy to )

About us

Key Responsibilities:
Patient Safety, Patient Experience and Use of Resources
Ensure all possible steps are taken to safeguard the welfare, safety and security of patients, visitors and staff in accordance with Trust policies.
Meet the needs of a specified group of patients under the direction of a registered health care professional. Acting within your sphere of competence always as determined by the minimum skill set for HCSWs.
Provide care to patients to maintain their personal hygiene and physical comfort ensuring that their privacy and dignity is always maintained. Work in partnership with patients to respect their rights and choices.
Recognise patients needs and changing condition and respond appropriately and effectively.
Assist in the emergency resuscitation of patients as per Portsmouth Hospitals Resuscitation Policy.
Assist with patient admissions and discharges.
Maintain dignity, comfort and sensitivity of patients and their relatives during end of life care.
Maintain a clean and safe environment for patients and ensure follow Trust Policy regarding Infection Control and Prevention.
Report adverse incidents in accordance with Trust policy
Record and report information onto patient administration systems in written and electronic format, including assisting generic admin duties to assist the team.
Always promote and demonstrate effective verbal and non-verbal communication with patients, relatives and colleagues recognising the need for tact, consideration and confidentiality.
Requirement to work in environment with unpleasant working conditions e.g. bodily fluids.
Team working
Undertake specific organisational and administrative duties as required.
Assist other clinical areas within the Trust as the clinical situation and staffing levels require
Participate in innovation and quality of healthcare by attending ward or department meetings, participate in projects, including audit and quality initiatives pertinent to the role.
Act as a link or associate link for a specific area of practice, e.g. health and safety, infection control
Take part in the orientation/induction of new HCSWs and provide support and development to enable them to develop the skills and knowledge required for their role.
Treat all patients and colleagues with respect in accordance with Trust values and Equality and Diversity Policy.
Professional Education and Development Role
Complete the Trust Competency Framework for HCSWs and achieve the minimum skill set (list of competencies as defined in generic competency framework).
Maintaining own learning record of evidence.
Develop skills relevant to role in clinical speciality as identified by ward/department leader and in accordance with Trust Policies.

Recognise the need to participate in ongoing personal development by attending essential training for the role. Participate fully in the Appraisal and Development Review Process.

More information related to this job opportunity, from jobsincare:

Here are 20 questions you could be asked if you apply for this job: Start practice interview... NEW!

1. Can you tell us about a time when you demonstrated care or compassion towards someone in need?

2. What motivated you to apply for a position as a Healthcare Support Worker in the NHS, despite not having previous experience in care?

3. What do you believe are the key responsibilities of a Healthcare Support Worker?

4. How do you think you will handle working with human excreta and bodily fluids while maintaining patient dignity and respect?

5. Can you provide an example of a situation where you worked as part of a team? What was your role and how did you contribute?

6. How would you approach collaborating with registered health care professionals and other staff members in a ward environment?

7. Describe a situation where you had to communicate with someone who was upset or distressed. How did you handle it?

8. What strategies would you use to ensure effective communication with patients who may have difficulty understanding or expressing themselves?

9. Healthcare environments can be unpredictable. Can you describe how you would handle a situation where a patient’s condition changed unexpectedly?

10. How would you prioritise your tasks when faced with multiple demands in a busy healthcare setting?

11. What steps would you take to ensure you are meeting the competencies required in this role?

12. How do you envision managing your ongoing professional development as a Healthcare Support Worker?

13. In your opinion, what does providing excellent patient experience look like, and how would you strive to achieve this in your day-to-day tasks?

14. How would you support a patient during end-of-life care, ensuring that both the patient and their relatives feel comforted and respected?

15. What do you understand about infection control and prevention in a healthcare setting? Why is it important?

16. How would you ensure that you are working in a clean and safe environment for patients and staff?

17. Can you describe your understanding of the importance of recording and reporting information accurately in a healthcare setting?

18. What would you do if you witnessed an adverse incident or a breach of protocol?

19. This role requires flexibility in working patterns and shift allowances. Are you comfortable with varied working hours, including evenings and weekends?

20. What are your long-term career aspirations within the healthcare sector? How does this role fit into those plans?