Marketing & Income Generation AdministratorinNuneatoninNuneatonPUBLISHED THU 20 MAR 2025

Marketing & Income Generation Administrator

Salary: £24,to £25,674 FTE (Pro rata) depending on experience Hours: 30 hours per week (hours / days to be agreed)

Interview Date: 17th April 2025

Are you an organised and proactive administrator looking for a rewarding role in a compassionate and dynamic environment? If so, this newly established position could be just for you.

About the Role

As an integral member of the Marketing & Income Generation Team you will carry out a range of administrative tasks to support the work of the team, and to ensure our supporters have a positive experience.

You will be pro-active, organised, and flexible in your approach, working across all aspects of the departments activities and be able to adapt to various tasks and changing priorities.

You will also be required to assist in fundraising activities, donor relations, assist with the creation of marketing and fundraising literature, produce correspondence, and support hospice events.

Key Responsibilities

Donation Administration Support receiving donations from the public, processing donations via our system and writing acknowledgment letters to thank donors

Donation Campaign Support to assist with written campaigns to our donors and to prepare data for campaigns using our Donor CRM system, all whilst following GDPR guidance.

Event Support to provide administration support in the organisation and delivery of hospice events, hosted by the public and the hospice.

General Administration Support to offer general administration support to the department and other areas of the hospice if required.

What Were Looking For

Excellent communication skills both in person and written.

Excellent Microsoft Office skills, including word and excel.

Excellent attention to detail

Conscientious, methodical and well organised.

Ability to handle confidential information with discretion

Why Join Us?

Supportive and friendly team

Employee benefits, including an Employee Assistance Programme (EAP)

Free on-site parking

Wellbeing events and initiatives

Enhanced annual leave and sickness benefits

Apply now to become part of our caring and dedicated team.

About us

Principle Duties & Responsibilities:

1. To assist with processing donations from a variety of sources, writing acknowledgement letters to thank donors, and other general correspondence.

2. To assist with written campaigns to donors, both via email and letter, by producing correspondence, preparing data from our Donor CRM system and all whilst following GDPR guidance.

3. To assist in producing written and visual documentation using a variety of programs including MS Office, CRM systems and other in-house developed programs.

4. To assist with other general office duties including answering the telephone, face-to-face contact with patients, clients, and visitors.

5. To provide administrative support for meetings, including preparing paperwork, taking/distribution of minutes and ensuring deadlines and actions are met.

6. To assist with providing administrative and creative support to hospice events some examples include Dying Matter week, Summer Fayre and Eternal Lights.

7. To attend, when necessary, fundraising and awareness events as a representative of the hospice. This may involve occasional evening or weekend work.

8. To work with other team members to provide co-ordinated support and direction to hospice volunteers.

9. Where appropriate be diplomatic, discrete, and sensitive and maintain confidentiality appropriately.

10. Ensure all data and monitoring information is recorded using Mary Ann Evans systems, with emphasis on good record-keeping.

11. Work in strict accordance with Mary Ann Evans values, policies and procedures.

12. Take responsibility for reporting all safeguarding concerns in accordance with Mary Anns Safeguarding Policy.

13. To undertake any other duty, which is appropriate to the job, when requested by the line manager.

Key Working Relationships:

Marketing and Income Generation Team Lead

Marketing and Income Generation Team

Employees of Mary Ann Evans Hospice

Volunteers of Mary Ann Evans Hospice

Standard Requirements of all Mary Ann Staff:

To observe and maintain security procedures and to be aware of responsibilities towards Health & Safety, Hospice Policies and Procedures, and COSHH.

Mary Ann operates a strictly no-smoking policy whilst on duty and on the premises.

Exercise responsible stewardship of hospice resources.

Attendance at meetings, events and activities may require the post holder to work beyond the normal hours/days of work on occasions flexibility is essential.

To have an understanding and demonstrate regard for Mary Anns values, vision, mission, and strategic aims.

Travel in the Warwickshire area, and on occasions within the UK, to fulfil role and attend/participate in training and personal development opportunities, using own vehicle or public transport, for which expenses will be met in line with policies.

To maintain an effective and collaborative working relationship with other members of staff and volunteers.

To participate in annual performance appraisal, where the job description will be reviewed, and objectives agreed.

Take responsibility for ensuring the timely completion and/or attendance for all statutory and mandatory training requirements relevant to role as outlined by Mary Anns Policy.

To participate in surveys and audits as required by the service in relation to your role.

Conform to conventional standards of professional uniform and business dress when representing Mary Ann.

To accept temporary redeployment within any part of Mary Ann should the need arise ensuring hospice goals and objectives are met.

This job description is intended to be the main guide to the principal duties and responsibilities of the post. It should not be seen as an exhaustive, inflexible, or prescriptive document. The employee shares with the employer the responsibility to suggest amendments as necessary to meet the changing needs of the hospice.