Telephonist in Kettering inKettering PUBLISHED WED 29 JAN 2025 Jump to job information section

Band 2 PERMANENT

Kettering General Hospital NHS Foundation Trust rIqmTilQ

Job description

This is a part time post - 26.5 hours per week

The post holder will work as part of a team on the switchboard performing the operations in an efficient and courteous manner with particular emphasis on customer care.

Act as a first point of contact to Kettering General hospital. Providing general non-clinical advice, information guidance or ancillary services directly to patients, Clients, relatives or carers.

To meet the needs of a 24/7 public facing service the post holder will be required to work shifts, including working a combination of daytime, evening and night time hours on both weekdays and weekends.

Main duties of the job

Kettering General Hospital NHS Foundation Trust is seeking to recruit an experienced Switchboard Operator to join our existing team.

You will need to be flexible and able to work across a range of the day, evening and night shifts across a mix of weekdays and weekends.

Tuesday Night 10pm - 8am

Wednesday Night 10pm - 8am

Friday Day 9.00am - 17.00pm

Experience in working in a busy environment would be preferred but full training will be given to the successful candidate.

About us
To operate the Groups switchboard consoles in an efficient, courteous and friendlymanner, answering calls within agreed timescales To answer incoming telephone calls and enquiries. To connect outgoing telephone calls made by users. To monitor and log, ifnecessary, information concerning all personal calls made by staff for re-chargepurposes. Ability to adapt communication style to understand the needs of others and ensureeffective and compassionate communication. Ability to communicate in instanceswhere communication is difficult due to language barriers, distress, emotion, hearingdifficulties etc. The efficient operation of the Groups paging systems for both emergency and nonemergency calls. To be fully aware of the Groups Emergency process and theSwitchboards responsibilities upon activation. Responsible for ensuring that all alarm and notification panels / screens aremonitored, alerting the appropriate teams as quickly as possible. Responsible for prioritising emergency calls and take the appropriate actions asquickly as possible. To provide Out Of Hours reception cover as required dealing with general enquiries. Receive and document key transactions including accommodation for new and oncall staff. To monitor CCTV cameras within the switchboard areas when requested. To receive deposits for accommodation using debit/credit card transactions ensuringrelevant paperwork (receipts) are completed in line with the departmentalprocedures. Booking taxis for staff, patients and equipment. Responsible for ensuring that all staffing and on-call rota changes reported toSwitchboard are made available to all staff. Contribute to the training of new team members. Flexibility in the hours worked will include cover at w

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If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Useful skills for a Telephonist: Click to view

To work as a Telephonist in the UK, you typically need a combination of technical, interpersonal, and organizational skills. Here are the key skills that are often required for this role:

1. Communication Skills: Strong verbal communication skills are essential since you will be interacting with callers regularly. Clear and polite communication is crucial.

2. Customer Service Skills: Being able to handle inquiries, complaints, and customer requests in a professional and friendly manner is important.

3. Listening Skills: Active listening is critical to understanding the needs of callers and responding appropriately.

4. Organizational Skills: You should be able to manage calls efficiently and prioritize tasks as necessary.

5. Multitasking Abilities: Often, Telephonists need to manage multiple calls or ongoing tasks at once, so the ability to multitask is beneficial.

6. Technical Skills: Familiarity with telephone systems, computer-based call management software, and office equipment is beneficial. Basic IT skills are increasingly important in managing customer information.

7. Problem-Solving Skills: Telephonists often need to resolve issues on the spot, requiring quick thinking and effective problem-solving abilities.

8. Attention to Detail: Ensuring accurate information is taken and recorded correctly is vital for effective communication.

9. Patience and Empathy: Dealing with frustrated or upset callers requires patience and the ability to empathize with their situation.

10. Time Management: Managing your time effectively is important, particularly during busy periods when call volume may be high.

11. Teamwork: Being able to work effectively with colleagues to improve the overall service is important in many telephonist roles.

inKettering

52.3988233 -0.7203143 Kettering

in Kettering click to show distance

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