Receptionist / Care Navigator inWorcester inWorcester PUBLISHED
WED 23 OCT 2024
Upton Surgery rl1K0iRl
The role emphasises collaboration within a supportive team, and while the job description outlines key objectives and responsibilities, it is subject to annual reviews and organisational changes.
Upton Surgery is a friendly, forward thinking General Practice with on site NHS Community staff and Social Care staff. We have a holistic, integrated care approach for our 12,200 patients. We are a training practice with 6 GP partners. Located just 10 minutes from junction 1 of the M50, 15 minutes from Worcester and Malvern. 10 minutes from Tewkesbury and 30 minutes from Cheltenham.
We are seeking to employ two experienced Part time motivated Receptionist / Care Navigator with exceptional customer focus to support our developing triage and care navigation roles as part of our busy Reception Team.
As a receptionist you will be expected to provide a consistent point of contact for both patients and staff, with the aim of enabling patients to get the right co-ordinated support, at the right time to help manage a wide range of needs. This will include working alongside our GPs assisting them in triaging patients, providing active signposting to a range of statutory and voluntary sector services which are often complex and difficult to navigate.
This job description is not intended to be an exhaustive list of duties but to give a guide to the objectives and responsibilities of the post. It will be reviewed in line with any organisational change and annually as part of the appraisal process.
About us
1. To provide an efficient and effective reception, clerical and administrative support service to the surgery team in accordance with relevant policies and procedures.
2. To use skills, knowledge, and experience to support the administration systems in the practice.
3. As a Care Navigator you will be expected to provide a consistent point of contact for both patients and staff, with the aim of enabling patients to get the right co-ordinated support, at the right time to help manage a wide range of needs. This will include active signposting to a range of statutory and voluntary sector services which are often complex and difficult to navigate.
4. This job description is not intended to be an exhaustive list of duties but to give a guide to the objectives and responsibilities of the post. It will be reviewed in line with any organisational change and annually as part of the appraisal process.
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