Band 3 Administrator/ Co-ordinator- Nuclear Medicine inBirmingham inBirmingham PUBLISHED
MON 14 OCT 2024
The successful candidate will demonstrate strong communication skills, the ability to prioritize tasks effectively, and the initiative to solve problems independently while collaborating with colleagues. Responsibilities also include managing patient cancellations and re-bookings, accurately recording messages, and participating in team meetings to support departments during peak workloads. The role requires flexibility in adapting to new technologies and practices to enhance departmental efficiency.
We have an exciting opportunity to join our Nuclear Medicine department booking team as we move towards cross-site bookings.
To provide a full administration/coordination and cross-site Nuclear Medicine booking service, working in conjunction with colleagues, service users and stakeholders to provide an efficient service.
Book Nuclear Medicine scans cross-site, liaising with patients, relatives and referrers.
To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries.
Receiving and dealing with telephone enquiries as appropriate.
Input and look up data on Trust IT systems in accordance with Trust policy.
To undertake typing which may include touch type from audio and/or copy type from written documentation which may include letters, emails, reports and any other correspondence as required.
Photocopying, scanning and filing letters and documents as required.
To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work.
Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department.
Accurately record telephone messages and other enquiries and refer as appropriate.
Provide effective communication and problem-solving face to face, email and via telephone.
Attend admin team / departmental meetings on a regular basis.
Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision.
Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.
Follow up any DNAs.
Manage at short notice cancellations and re-bookings of patients as necessary onto appropriate lists.
About us
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