Administrator inGloucester inGloucester PUBLISHED FRI 6 DEC 2024

Band 3: £24,071 to £25,674 a year Per annum PERMANENT GOOD SALARY

EATING DISORDER EMPATHY MENTAL HEALTH NHS

Gloucestershire Health and Care NHS Foundation Trust roTVeUhF

The Gloucestershire Health and Care NHS Foundation Trust is seeking an Administrator for the NHS Talking Therapies team in Gloucester. This role is integral to the Specialist Mental Health Services, which includes various support services such as memory management, ADHD and autism resources, and perinatal mental health care. The Administrator will work Monday to Friday from 09:00 to 17:00, providing essential administrative support including scheduling appointments, maintaining client records, and managing inquiries.

Candidates should possess excellent organisational and communication skills, alongside a compassionate and non-judgmental demeanor as they will be the first point of contact for clients. The position requires handling sensitive information with confidentiality and working closely with clinical staff to ensure effective service delivery. A proactive approach and attention to detail are essential, and the successful applicant will benefit from a supportive team environment and opportunities for professional development.

Do you have excellent organisational skills and a compassionate demeanour?

We are seeking a dedicated individual to join our friendly team as an administrator, joining our friendly and supportive colleagues.

This position will be supporting NHS Talking Therapiesin our Gloucester Team.

This role is within "Specialist Mental Health Services" which comprises of the following Countywide services:

NHS Talking Therapies
Managing Memory Services
ADHD & Autism
Eating Disorders
Gloucestershire Recovery in Psychosis
Perinatal Mental Health
ARRS Nursing

The role will be in operation Monday - Friday 09:00 - 17:00.

If you are looking for a rewarding career where you can make a positive impact on the lives of individuals struggling with mental health challenges, we invite you to apply.

As the Administrator, you will play a crucial role in supporting the day-to-day operations of our team. Your responsibilities will include managing administrative tasks such as scheduling appointments, maintaining client records, coordinating referrals, and handling inquiries from clients and partners through our public telephone line.

You will be the first point of contact for many clients, so excellent communication skills, empathy, and a non-judgmental attitude are essential. The ability to maintain confidentiality and handle sensitive information with care is also crucial in this role.

In addition, you will work closely with clinicians and other team members to ensure the smooth functioning of the mental health services we provide. Your attention to detail, strong organisational skills, and proactive approach will be key to your success in this role.

The role is in a busy and dynamic team, you will need to be responsive to change and communicate effectively. We provide a supportive environment and opportunity for development. You will receive regular supervision to support you with your role.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us
Please refer to the job description/person specification attached to this advert for further information about the duties of this role.

More information related to this job opportunity, from jobsincare:

Possible interview questions for this job Click to view Start practice interview NEW!

Please wait...this will take a moment...

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

More about MENTAL HEALTH

Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...

Useful skills for an Administrator: Click to view

To work as an Administrator in the UK, you typically need a combination of technical skills, soft skills, and relevant experience. Here are some key skills that are often sought after in administrative roles:

Technical Skills:

1. Computer Literacy: Proficiency in using word processing, spreadsheet, and presentation software (e.g., Microsoft Office Suite: Word, Excel, PowerPoint).

2. Data Entry and Management: Ability to accurately enter and manage data in databases and other systems.

3. Organisational Software: Familiarity with tools like project management software (e.g., Trello, Asana), email clients, and calendar management systems.

4. Basic Financial Skills: Understanding of budgeting, invoicing, and basic accounting processes may be advantageous.

5. Record Keeping: Ability to maintain and manage physical and digital filing systems.

Soft Skills:

1. Communication Skills: Strong verbal and written communication skills for effective interaction with colleagues, clients, and stakeholders.

2. Attention to Detail: A keen eye for detail to ensure accuracy in documentation and tasks.

3. Time Management: Ability to prioritize tasks and manage time efficiently to meet deadlines.

4. Problem-Solving: Capability to identify issues and provide practical solutions.

5. Teamwork: Willingness to work collaboratively with others in a team environment.

Interpersonal Skills:

1. Customer Service: Skills in dealing with clients and providing excellent service when required.

2. Professionalism: Maintaining a professional demeanor within the workplace.

3. Adaptability: Flexibility to adapt to changing situations and demands.

Additional Considerations:

- Experience: Previous administrative experience can be beneficial, although entry-level positions may not require extensive experience.

- Qualifications: While not always necessary, having relevant qualifications (such as an NVQ in Business Administration or similar) can be advantageous.

- References: Good references from previous employers can enhance your application.

Continuous Learning:

- Staying updated with new technologies and software commonly used in administration can also be beneficial for career advancement.

Similar Administrator roles

AdministratorinGloucester

AdministratorinBrockworth

More from Gloucestershire Health and Care NHS Foundation Trust

Occupational Therapist- Community HospitalinCirencester

HousekeeperinCirencester

Health & Wellbeing CoordinatorinGloucester

inGloucester

51.8626659 -2.2399938 Gloucester

in Gloucester click to show distance

Click to enable the interactive map at this job's location

Locations are approximate. Learn more

What might it look like to work here?
Stand by, we'll show you...

This image is not representative. Learn more

Administrator inGloucester inGloucester PUBLISHED FRI 6 DEC 2024

Gloucestershire Health and Care NHS Foundation Trust roTVeUhF

About us Please refer to the job description/person specification attached to this advert for further information about the duties of this role.

About us
Please refer to the job description/person specification attached to this advert for further information about the duties of this role.