Receptionist - Access in Southport inSouthport PUBLISHED FRI 14 MAR 2025 Jump to job information section
Band 2
PERMANENT
Job description
Positions Available - 1 x Full Time Permanent + 1 x Full Time 12 Month Fixed Term
We are looking to recruit a Receptionist within the Access team at Southport District General Hospital
Previous applicants need not apply.
The post holder will be responsible for the registration of patients, booking patient appointments, general reception duties, and any other administration duties.The learning and development opportunities are vast, we consider the department to be an innovative and creative environment.
Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.
- The post holder will provide reception duties across the organisation rotating across various outpatient departments. The post holder will be responsible for the day to day running of reception desks across the Trust ensuring patients are booked into clinics, outcome forms reconciled and provide patients with follow-up appointments as necessary.
- The role requires excellent communication and interpersonal skills together with a professional manner using tact and diplomacy, adjusting style to meet barriers to communication.
We can offer you:
Excellent opportunities for professional development supported by our own programmers tailored to meet your needs.
About us
KEY DUTIES
The post holder will be responsible for:
- Ensuring that all patients attending for an out-patient clinic will be managed effectively and accurately at all times and all outcomes are completed daily following the appropriate work instructions.
- Reconcile clinics within 24 hours ensuring all outstanding actions are completed.
- Managing permanent and paper light health records. as well as scanning where necessary into the EDMS system following the appropriate work instructions
- Preparing patient records for clinic following the appropriate work instructions.
- Collecting patient records at the end of clinic and communicate with the scanning team following the appropriate work instructions.
- Checking all new patients overseas status on arrival at clinic.
- Booking patients into Medway System on arrival at clinic and ensuring all demographic data is checked and updated in notes and on Medway.
- If patients information changes print new ID labels and ensure any old labels are destroyed confidentially.
- Rebooking patients into further appointments or onto the relevant review lists.
- Assist with general administrative tasks including filing, photocopying, opening and sorting of incoming mail and processing in accordance with departmental procedures.
- Provide a courteous and efficient telephone service to patients ensuring a timely response to telephone enquiries, escalating when necessary.
- Resolve issues with patient appointments and escalate as necessary.
- Accurate recording of information.
- Training of staff within the boundaries of own skills and knowledge
- Take personal responsibility for the quality of work undertaken and to contribute towards service improvements.
- Follow the approved Standard Operating Procedures used in the Department (work instructions).
- Use and maintain resources efficiently and effectively
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Receptionist - Access:
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To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
inSouthport
53.633567810058594 -2.978820562362671 Southport 
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