The Shrewsbury and Telford Hospital NHS Trust is seeking three motivated Clerical Officers for their Phlebotomy team, tasked with delivering efficient services within a call centre setting for outpatient appointments. Ideal candidates should possess substantial administrative experience, strong customer service skills, and proficiency in IT applications such as Excel and Word.
The primary focus of the role is to enhance patient care quality and improve appointment management by maintaining high standards, producing quality patient information, and ensuring effective communication between patients and healthcare professionals. The position supports the Trust's goals, particularly in reducing outpatient waiting times, and plays a crucial part in resource management and future service planning.
The primary focus of the role is to enhance patient care quality and improve appointment management by maintaining high standards, producing quality patient information, and ensuring effective communication between patients and healthcare professionals. The position supports the Trust's goals, particularly in reducing outpatient waiting times, and plays a crucial part in resource management and future service planning.
An exciting opportunity has arisen to recruit 3 highly motivated people to join our Phlebotomy team to provide an effective and efficient service to patients in a 'call centre' environment.
The successful applicant will have significant administration experience within a customer focussed environment with IT skills in Excel and Word.
- The overriding purpose is to support the provision of the highest quality patient care throughpersonal actions and continuous improvement
- To provide a 'call centre' environment for patients calling to make outpatient appointments.
- To maintain a high standard of quality in providing an appointments service; supporting patients and professionals, and the Trust in achieving their goals and in particular outpatientwaiting times.
- To produce high quality patient information for the Trust to enable maximum use of resources, and to support service level agreements and planning of future services.
- To ensure that patients receive good quality, appropriate documentation/information relating totheir appointment
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For full duties and responsibilities please refer to the attached document entitled Job Description.
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Clerical Officer - Phlebotomy:
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To work as a Clerical Officer in the UK, you typically need a combination of administrative, communicative, and IT skills. Here are the key skills that are often required or beneficial for this role:
1. Organizational Skills: Ability to maintain files, records, and documents in an orderly manner, and to manage multiple tasks efficiently.
2. Attention to Detail: Accuracy is crucial in data entry and record-keeping, as clerical officers often deal with sensitive information.
3. IT Skills: Proficiency in using office software such as Microsoft Office (Word, Excel, Outlook) and familiarity with databases and other office equipment.
4. Communication Skills: Strong verbal and written communication skills are necessary for interacting with colleagues, clients, and stakeholders.
5. Customer Service Skills: Ability to deal courteously and effectively with members of the public and respond to inquiries.
6. Problem-Solving Skills: Ability to identify issues and find effective solutions can be helpful in managing day-to-day office challenges.
7. Time Management: Ability to prioritize tasks to meet deadlines and manage one's own time effectively in a busy work environment.
8. Teamwork: Ability to work well within a team and support colleagues in achieving common goals.
9. Confidentiality and Discretion: Understanding the importance of confidentiality, especially when handling sensitive personal information.
10. Basic Numeracy Skills: Ability to perform basic arithmetic, which is often necessary for handling invoices, budgets, and financial records.
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