Band 2 PERMANENT
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To ensure that patients receive good quality, appropriate documentation/information relating totheir appointment.
An exciting opportunity has arisen to recruit 3 highly motivated people to join our Phlebotomy team to provide an effective and efficient service to patients in a 'call centre' environment.
The successful applicant will have significant administration experience within a customer focussed environment with IT skills in Excel and Word.
- The overriding purpose is to support the provision of the highest quality patient care throughpersonal actions and continuous improvement
- To provide a 'call centre' environment for patients calling to make outpatient appointments.
- To maintain a high standard of quality in providing an appointments service; supporting patients and professionals, and the Trust in achieving their goals and in particular outpatientwaiting times.
- To produce high quality patient information for the Trust to enable maximum use of resources, and to support service level agreements and planning of future services.
- To ensure that patients receive good quality, appropriate documentation/information relating totheir appointment
For full duties and responsibilities please refer to the attached document entitled Job Description.
An exciting opportunity has arisen to recruit 3 highly motivated people to join our Phlebotomy team to provide an effective and efficient service to patients in a 'call centre' environment.
The successful applicant will have significant administration experience within a customer focussed environment with IT skills in Excel and Word.
- The overriding purpose is to support the provision of the highest quality patient care throughpersonal actions and continuous improvement
- To provide a 'call centre' environment for patients calling to make outpatient appointments.
- To maintain a high standard of quality in providing an appointments service; supporting patients and professionals, and the Trust in achieving their goals and in particular outpatientwaiting times.
- To produce high quality patient information for the Trust to enable maximum use of resources, and to support service level agreements and planning of future services.
- To ensure that patients receive good quality, appropriate documentation/information relating totheir appointment
About us
For full duties and responsibilities please refer to the attached document entitled Job Description.
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Useful skills for a Clerical Officer - Phlebotomy:
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To work as a Clerical Officer in the UK, you typically need a combination of administrative, communicative, and IT skills. Here are the key skills that are often required or beneficial for this role:
1. Organizational Skills: Ability to maintain files, records, and documents in an orderly manner, and to manage multiple tasks efficiently.
2. Attention to Detail: Accuracy is crucial in data entry and record-keeping, as clerical officers often deal with sensitive information.
3. IT Skills: Proficiency in using office software such as Microsoft Office (Word, Excel, Outlook) and familiarity with databases and other office equipment.
4. Communication Skills: Strong verbal and written communication skills are necessary for interacting with colleagues, clients, and stakeholders.
5. Customer Service Skills: Ability to deal courteously and effectively with members of the public and respond to inquiries.
6. Problem-Solving Skills: Ability to identify issues and find effective solutions can be helpful in managing day-to-day office challenges.
7. Time Management: Ability to prioritize tasks to meet deadlines and manage one's own time effectively in a busy work environment.
8. Teamwork: Ability to work well within a team and support colleagues in achieving common goals.
9. Confidentiality and Discretion: Understanding the importance of confidentiality, especially when handling sensitive personal information.
10. Basic Numeracy Skills: Ability to perform basic arithmetic, which is often necessary for handling invoices, budgets, and financial records.
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