Additionally, the post holder will act as a super user for the electronic patient records, assist with staffing coverage for leave and sickness, and ensure compliance with data protection legislation. The role also requires proactive input into departmental policies, maintaining stock levels, and ensuring safe handling of financial transactions. A commitment to personal and team development, along with a focus on patient experience, are essential for success in this position.
To act as the Emergency Department Supervisor to ensure the team provide a first-class service. Ensuring that the administration and coordination of the Trust's and national targets are adhered to and executed to the highest standards. Liaise closely with Clinicians, Health Care professionals, managers, administrative staff both within and outside the organisation as well as patients and relatives.
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. The post holder has responsibility for the provision of a professional, comprehensive, and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service
o To be responsible for the reception of patients, relatives, carers and ambulance staffin a calm, professional and polite mannero To accurately record and input full data/information into the Trust's EPR system in atimely manner.o To provide excellent customer care that demonstrates a caring and responsiveapproach to those attending the hospital.o Act as a first point of call for patients, relatives and carers presenting to theEmergency Department and provide guidance on what they can expecto Collect personal and confidential information from patients or relatives ensuring tactand empathy are employed when inputting presenting complaint and using bothcomputerised and paper based systems as appropriate.o Use tact, diplomacy, understanding and compassion when communicating withpatients who may be distressed, hard of hearing or whose first language is notEnglish.o To liaise with Ambulance and Police services and relevant departments within thetrust as necessary to ensure a smooth patient pathway.o File departmental records and organised the culling of filed notes in accordance withTrust guidelines. To support the collection of notes for Audit/Research as requestedby Team Coordinators/Senior Clinicianso To contribute in own personal development, through attendance at mandatorytraining courses and appraisalo To ensure that information on overseas and private patients is entered accuratelyonto EPR, to ensure appropriate charges are incurred.
About us
- Act as an EPR super user and attend meetings accordingly to enable support of the administration team.
- Assist the department in providing annual leave and sickness cover.
- Respond to all enquiries in person or by telephone from other administrative staff both within the department and in related departments.
- Must be able to promote and maintain personal and team development.
- Comply with the requirements of the Data Protection Act, the Health Records act and other data confidentiality legislation.
- Provide suggestions and input to departmental policies and procedures to Line Manager.
- Ensure that any monies that are received within the department are processed appropriately.
- Ensure that levels of stock are maintained in the department and ordered through the Oracle system as appropriate.
- Is required at all times to carry out their individual responsibilities with due regard to the Trust Equal Opportunities and to take reasonable care of his/her own health and safety and that of any other person(s) who may be affected by his/her acts of omission. With particular reference to Trust Health and Safety Policy notes.
- Any other duties commensurate with grade and deemed appropriate by line manager.
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