SENIOR PRACTICE ADMINISTRATOR inLondon inLondon PUBLISHED WED 9 OCT 2024

Depending on experience PERMANENT
MULTI-DISCIPLINARY

North Kensington Medical Centre rZtDLTuO

The North Kensington Medical Centre in London is seeking a full-time Senior Practice Administrator to join their multi-disciplinary team. The ideal candidate should have at least three years of experience in primary care administration and strong HR management skills. Responsibilities include providing high-level administrative support, managing the administrative team, handling communication with external organisations, and ensuring up-to-date practice resources. Proficiency in using the SystmOne clinical system is preferred, along with strong organisational and communication skills, the ability to manage team dynamics, and a proactive approach to problem-solving.

Key duties will also involve maintaining the appointment system, conducting data audits, overseeing patient registrations, and participating in various meetings and performance-related tasks. The candidate should demonstrate a solid understanding of confidentiality and safeguarding principles, possess advanced skills in Microsoft Office applications, and have experience with relevant GP clinical software and systems. This role is crucial for supporting the practice's efficient operation and improving service delivery.

We are looking for a motivated, reliable, conscientious and committed individual who can make a valuable contribution to our team. We are seeking a full time senior administrator with HR management skills to work as part of our multi-disciplinary team to deliver a strong and supportive IT and Admin Support service and perform a wide variety of tasks. The post holder should be computer literate (preferably with experience of SystmOne) and have at least three years primary care administration experience. The post holder must have excellent communication skills, have demonstrable skills at managing a team, be organised, work well under pressure and enjoy working flexibly within a multi-disciplinary team setting. They should be able to multi task and show initiative.

Provide high level administrative support to the Practice

to liaise with CSU, SystmOne and the registration authority for IT and Smart card queries

Provide a main contact with the CCG and other external organisations, distributing mail appropriately and in a timely fashion

Use SystmOne clinical system to run searches and reports to complete payment claims

HR and logistical management of administrative team

Record staff holidays, absence and training

Organise staff training sessions and book staff onto courses

Keep the practice website, intranet, leaflets, and information up to date

Draft and send letters using large scale mail merge

Interrogate data for audit purposes.

Maintain the appointment system and set up templates in order to do so.

To provide and maintain information required for public health targets. This will include data checking and liaising with the clinical team to improve performance.

Take part in practice performance related to recalls for patients.

Answer complaints in liaison with the partners

Attend PCN and locality meetings on behalf of the practice Oversee patient registrations and deductions

Any other appropriate duties as required by the Practice Manager