Bridge House Medical Practice r1eUz4Dc
Bridge House Medical Practice is seeking a full-time Clinical Administrator to join its busy administration team. The role, requiring 37.5 hours per week during core hours (07:45-18:30, Monday to Friday), emphasizes the importance of being fully vaccinated against Covid-19.
Key Responsibilities:
- Provide comprehensive administrative support to healthcare professionals and the practice.
- Handle patient registrations, process referrals using the electronic referral system (ERS), manage patient health records via EMIS, and perform document processing with Docman 10.
- Assist with patient communication through managing mailboxes, recalling patients, and ensuring accurate documentation of all interactions.
- Collaborate with the multi-disciplinary team to ensure smooth operations and contribute to the overall quality and effectiveness of the practice.
Essential Skills:
- Proficiency with IT systems, particularly Docman 10, eRS, and EMIS.
- Strong communication and interpersonal skills, with a positive, team-oriented attitude.
- Flexibility to adapt to varying workloads and tasks as directed by the practice manager.
Professional Development: The candidate will engage in ongoing training and performance reviews, adhere to safeguarding policies, and contribute to quality improvement initiatives within the practice.
Equality and Diversity: The individual must promote and support equal rights and the diverse needs of patients and colleagues, ensuring a welcoming and respectful environment.
This is an excellent opportunity for someone looking to contribute to a thriving healthcare setting while developing their career in a supportive environment.
As a healthcare organisation we encourage all colleagues to be fully vaccinated against Covid-19. Therefore, this role may be subject to the legal requirement to be fully vaccinated against Covid-19.
An excellent opportunity has arisen for a friendly, confident and enthusiastic person to work within our administration team at our busy training Practice.
Applicants must be IT literate, understand Docman 10, eRS and EMIS system, have excellent interpersonal and communication skills, be flexible, possesses a can do attitude and be a team player.
In addition, the post-holder will also support the multi-disciplinary team, providing administrative support as required, in line with the needs of the practice
This is a full-time position of 37.5 hours, working during our core opening hours 07:45-18:30 Monday to Friday.
- Processing patient administration including snomed coding, typing letters via docman10
- Dealing with new patient registrations and deductions
- Dealing with & organising the practice mailboxes
- Processing recall letters as requested
- Processing referrals using electronic referral system (ERS)
- Inputting data into the patient's healthcare records as necessary
- Carrying out system searches as requested
- Supporting clinicians/Practice Manager with general administrative tasks as requested.
About us
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels:
o New Patient Registrations
o Registration Workflow
o EMIS Tasks
o Maintaining EMIS
o QoF Recalls
o eRS referrals
o Immunisation recalls (excluding childhood immunisations)
o NHS Health Check Recall
o Process documents & eConsults
o Filing and retrieving paperwork
o Managing Telephone System
o IT Support
With the addition of any other duties that would be required to perform this role.
To undertake any other duties as may be determined from time to time to ensure the efficient running of the Practice.
Add registrations to the system as per policy
Promote, encourage and activate patient on-line access
Ensure relevant/appropriate contacts with patients are documented in notes
Ensure email, tasks, Docman and EMIS email are checked daily.
Open and process post according to agreed practice policy
Frank and post out-going mail as per policy
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Complete all required regular training
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Ensure you are aware of the organisations safeguarding policys and procedures and know how to action any concerns.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
- Comply with Information Governance requirements
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
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