Service Manager inSt Neots inSt Neots PUBLISHED FRI 20 DEC 2024

Are you a dedicated, compassionate nurse looking for that next step and a fulfilling career in dementia care? At The Marbrook Centre we are looking for a passionate nurse to be our clinical lead for our residents living with dementia.

As a Service Manager your leadership will ensure a safe, welcoming, and supportive environment while providing solid and consistent support to a team of dedicated care staff and the General Manager.

With excellent communication skills you will lead your care team to deliver exceptional care services while building trusting and transparent relationships with families, identifying care needs and preferences and ensuring these are accurately reflected in care plans as appropriate. You will also liaise with other health professionals regarding health care needs and make requests for GP/Professional visits where necessary.

Ideally with experience working at a senior level, you will set an example through your clinical knowledge and professionalism and role model best practise to inspire and mentor junior staff. You will be hands on and be involved in every aspect of our residents care - ranging from personal care to managing and administering medication, ensuring all residents are provided with the highest possible standards of care and support, including end of life care.

About us

Purpose of role

To be accountable for the delivery of The Marbrook Centres management approach and ethos, and to ensure that the dementia service is exemplary in its delivery of safe and effective care, and is well led at all times.

Specific Responsibilities

To take primary responsibility for managing and overseeing the daily operation of the Marbrook dementia service, whilst sharing responsibility with the senior team to deliver Marbrooks overall objectives

To ensure that the care, welfare and safety of all residents is of the highest possible standard, taking full responsibility for adherence to statutory regulations.

Provide clinical leadership and nursing on dementia and assume responsibility for the correct assessment of care required, through planning, documentation and ongoing assessment

Develop non-drug management of challenging behaviours where appropriate, and support effective reviews of prescribing of anti-psychotic medicines

To promote and maintain good interpersonal relationships between staff/residents and staff/relatives.

Undertake pre assessments for potential residents. To be responsible for the admission of any new residents to the unit for the purpose of assessment/evaluation, and establishment of a good mutual relationship.

To undertake day to day contact and involvement with residents, their families and visiting professionals

To act as and promote the positive face and public representation of Marbrook, in a manner conducive with the level of management and the responsibilities that this role carries

To ensure that the care provided offers our clients a high standard of specialised, person centred care

To ensure that all residents are treated with dignity and respect and that their independence, choice and control is actively promoted by the service

To actively promote Marbrooks values and care ethos within the staff team and organisation environment

To line manage/develop/train/mentor/coach the Mayfield team, and ensure that all staff on are well supervised at all times

To correctly implement organisational, social and legislative policies and requirements, procedures, systems and processes to underpin and support all areas of responsibility

To ensure that good quality, relevant and substantial records/documentation/notes that satisfy CQC, management and resident/families requirements are kept at all times

To ensure that stock is ordered, controlled and safely stored

To ensure that all medications are administered, ordered and stored safely and correctly at all times, including controlled drugs; and to have oversight of this at all times.

To ensure all care plans and risk assessments are written in best practice format, and reviewed at agreed and suitable intervals

To lead/support on the care and support review meetings programme

To support the other units in the absence of the designated service manager and manage the whole site in the absence of the General Manager

To participate equally in the manager on-call rota

To assist in the recruitment of, and to maintain a competent staff team, including supporting completion of the Care Certificate in line with the Marbrook probation policy and procedure

To work with the Rota Coordinator to ensure the rota is effective and adequately planned to deliver safe ratios in line with our safer staffing procedures

To undertake and deliver line management duties with HR support, which may include performance management, absence management and disciplinary processes

To facilitate team meetings every which include required set agenda items, and that are responsive to the needs of the dementia service

To facilitate quarterly family meetings to gain feedback and make improvements/changes based on the feedback received.

Conduct quarterly residents surveys, to analyse the responses and make appropriate improvements to the service.

To encourage an open and honest culture within the organisation; and to support members of the team to make decisions and contribute to positive changes within the service

To act as advisor on dementia care for the organisation