Support Manager - Medicine inKings Lynn inKings Lynn PUBLISHED
THU 24 OCT 2024
The "Support Manager - Medicine" role at The Queen Elizabeth Hospital King's Lynn NHSFT involves providing comprehensive support for assigned medical specialties within the division. Key responsibilities include managing medical rotas and patient waiting lists, overseeing national and local performance targets, and ensuring efficient administrative support. The manager will assist the senior management team by delivering timely data and information, facilitating performance analysis, and supporting the creation of specialty activity plans to meet national targets.
Additionally, the role requires monitoring patient tracking lists to adhere to waiting times, managing elective activity, and collaborating with finance and information services to analyze data related to emergency access and outpatient waiting lists. The Support Manager will work closely with service managers to optimize capacity, authorize additional clinics, and ensure compliance with Trust Access Policy while maintaining efficient operations within the medical division.
Additionally, the role requires monitoring patient tracking lists to adhere to waiting times, managing elective activity, and collaborating with finance and information services to analyze data related to emergency access and outpatient waiting lists. The Support Manager will work closely with service managers to optimize capacity, authorize additional clinics, and ensure compliance with Trust Access Policy while maintaining efficient operations within the medical division.
The key role of this post is to provide full support to assigned specialities within the Division. This will include:
- The management of resources such as medical rotas (senior and junior).
- The management of national and local performance targets.
- The management the various patient waiting lists such as RTT on a day-to-day basis.
- Providing support to the senior management team in the timely provision of data and information.
- Administrative support when required.
Managing Performance
- Using a range of options including performance analysis, Consultant job plans and clinic template management, provide support to the Service Managers and Operational Manager to support construction of speciality activity plans and ensure each specialty is able to deliver planned performance against the agreed activity plan and national targets.
- Monitor and review the identified specialty patient tracking lists (PTLs) to ensure adherence to the Trust's agreed waiting times, resolving any capacity issues as they arise and ensuring that these are highlighted to senior managers.
- To manage elective activity, as required.
- Receive and analyse data and information from Finance and Information Services to ensure that:
a. Emergency
i. Monitor emergency access targets and key performance indicators.
b. Medicine
i. Proactively manage all speciality outpatient waiting lists in line with the Trust Access Policy ensuring maximum efficiency.
ii. Arrange adequate capacity to ensure '18 Week', diagnostic waiting times and cancer targets are met, including confirming Patient Pathway Identifiers (PIDs) as required.
iii. Liaise with the Service Manager regarding the identification and authorisation of any additional clinics.
About us
Please see the attached Job Description and Person Specification for further details regarding this exciting opportunity.
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