Dispenser/ Medical Receptionist inWhitchurch inWhitchurch PUBLISHED 10 DEC 2023
Hanmer Surgery rUXSnCu1
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Dispenser
The following are the core responsibilities of the Dispenser. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
To be responsible for checking all medicines dispensed, ensuring there are no discrepancies
Dispensing medicines to the entitled population safely and accurately
Maintaining stock levels within the dispensary, liaising with the dispensary team to facilitate reordering
Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable
Ensuring controlled drugs are dispensed in accordance with practice policy
Ensuring safe disposal of returned and/or out of date medicines
Ensuring all repeat prescriptions are processed within set timesframes
Providing patients with advice regarding all prescription matters
Processing prescription requests via email, phone, fax, face-to-face and online
Assisting the Assistant Manager in the preparation of monthly returns
Always maintaining a clean and safe working environment
Always maintain accurate records, including appropriate coding entries
Receptionist
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Maintain and monitor the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Clinically code data on EMIS (training would be provided)
Photocopy documentation as required
Secretarial letters (training will be provided)
Filing patient notes
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients healthcare records as necessary
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Action incoming emails and correspondence as necessary
Scan patient related documentation and attach scanned documents to patients healthcare records
Complete opening and closing procedures in accordance with the duty rota
Due to the increased demand within the practice, we have a new vacancy for a Dispenser/Receptionist. This exciting and permanent part time post (of up to 25 hours per week) will enable you to become an integral and valued part of our small, friendly, supportive and efficient team.
The role can be up to 25 hours per week
The rota to be discussed at interview. Shifts will be Monday to Friday, between 8.00 am 6.30 pm
Salary to be discussed and will be dependent on qualifications and experience
Dispenser Job Summary
To be responsible for the processing of prescriptions in accordance with practice policy and legislation. In addition, the post holder will be required to support the Practice Manager in ensuring a high-level of service is delivered at all times.
Receptionist Job Summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
For full details of the responsibilities for the Dispenser/Receptionist split role, please see the Job Description and attached Person Specification.
Please contact the Practice Manager for further information if required.
Dispenser
The following are the core responsibilities of the Dispenser. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
To be responsible for checking all medicines dispensed, ensuring there are no discrepancies
Dispensing medicines to the entitled population safely and accurately
Maintaining stock levels within the dispensary, liaising with the dispensary team to facilitate reordering
Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable
Ensuring controlled drugs are dispensed in accordance with practice policy
Ensuring safe disposal of returned and/or out of date medicines
Ensuring all repeat prescriptions are processed within set timesframes
Providing patients with advice regarding all prescription matters
Processing prescription requests via email, phone, fax, face-to-face and online
Assisting the Assistant Manager in the preparation of monthly returns
Always maintaining a clean and safe working environment
Always maintain accurate records, including appropriate coding entries
Receptionist
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Maintain and monitor the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Clinically code data on EMIS (training would be provided)
Photocopy documentation as required
Secretarial letters (training will be provided)
Filing patient notes
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients healthcare records as necessary
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Action incoming emails and correspondence as necessary
Scan patient related documentation and attach scanned documents to patients healthcare records
Complete opening and closing procedures in accordance with the duty rota
Due to the increased demand within the practice, we have a new vacancy for a Dispenser/Receptionist. This exciting and permanent part time post (of up to 25 hours per week) will enable you to become an integral and valued part of our small, friendly, supportive and efficient team.
The role can be up to 25 hours per week
The rota to be discussed at interview. Shifts will be Monday to Friday, between 8.00 am 6.30 pm
Salary to be discussed and will be dependent on qualifications and experience
Dispenser Job Summary
To be responsible for the processing of prescriptions in accordance with practice policy and legislation. In addition, the post holder will be required to support the Practice Manager in ensuring a high-level of service is delivered at all times.
Receptionist Job Summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
For full details of the responsibilities for the Dispenser/Receptionist split role, please see the Job Description and attached Person Specification.
Please contact the Practice Manager for further information if required.
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