In addition to clinical support, the role involves essential administrative duties such as maintaining databases, supervising junior staff, auditing patient satisfaction, and ensuring compliance with Trust standards and data protection regulations. The successful candidate should demonstrate strong communication skills, the ability to navigate the healthcare system, and a commitment to providing high-quality, patient-centered care. Flexibility and adaptability in managing diverse responsibilities and fostering collaboration with health professionals are essential for this position.
The HCC Navigator & Administrator will work as part of a multi professional team to deliver the Liver Health Checks and HCC Surveillance programme. Key deliverables include work to facilitate a smooth patient journey ensuring that co-ordinated and streamlined administrative processes revolve around patients identified as eligible for cancer surveillance following a screening fibro scan in Liver Health Checks clinics across the network.
The Pathway Navigator will support the patient journey by providing a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.
The post holder will have administrative responsibilities including data management and patient tracking for those individuals participating in the liver health checks programme including patients referred into hospital-based liver cancer surveillance clinics.
The purpose of this role is to complement and support the existing speciality team to support patients from referral, through diagnosis and onto treatment and beyond by providing a safe, seamless, patient centred services. Maximising the health and quality of life of the patient and carers and improving the quality and efficiency of health care delivery.
About us
Being responsible and accountable for their practice and behaviour underthe guidance and with the support of a registered practitioner and byworking as part of the speciality multidisciplinary team.
Working with primary care colleagues and understand liversurveillance pathways in order to support patients to attend theirappointments and investigations, providing a point of contact andpromoting relevant and timely communication.
Working in conjunction with the speciality team to provide coordination ofhigh-quality patient care through on-going telephone/ face to faceassessment and proactive identification of needs using basic knowledge,approved tools and procedures.
Be the single point of contact for all patients under the care of the speciality team including those patients on person centred follow-up. Coordinate care, track and update on the results for non-complex cases, managing patient concerns via the helpline and generic email, facilitate rapid re-entry into the system if required.
Work with the clinical team to coordinate any necessary assessments,appointments, investigations and organisation of MDTs, virtual MDTS andoutcomes in order to fast track people and provide a seamless patientpathway.
Navigating the complex health and social care system to support patientsat all points in the pathway. Building relationships with professionals andfacilitating access to a variety of services including generating referrals onthe persons behalf where necessary.
Working as part of the speciality team to facilitate Holistic NeedsAssessments and coordinate care for patients on a HCC surveillancepathway who have non-complex needs so they can access the right helpat the right time, providing a seamless experience of care.
Recognise when there is a potential deterioration in condition or anemergency situation and escalate these concerns to a registeredpractitioner in a timely manner. Early detection of problems/ actions toreduce in-patient admissions.
Awareness of HCC Liver Surveillance and systems to ensure all mandatorydata is accurate and timely. Documenting and monitoring all aspects ofpatient care coordination and service delivery.
Professional Values
To ensure Trust standards and values are maintained and monitored toimprove the quality of care to all who come into contact with the servicesprovided by South Warwickshire Foundation Trust
Ensure records and documentation are maintained, kept confidential, andmeets appropriate Trust standards, and in line with the Data Protection Act
Demonstrates a positive and enthusiastic approach to their work in order to maintain high morale and motivation within the department. Promoting a professional and positive working environment
To report any accidents or incidents via the DATIX incident reporting system and/or to an appropriate registered professional, ensuring an open and transparent culture.
To adhere to the Trusts IT policies regarding e-mail and internetusage.
To ensure children and adults and protected from abuse and avoidableharm and report any safeguarding concerns in accordance with Trustpolicies and procedures.
Clinical Practice
Triage incoming calls and initiate appropriate response according toassessment tools, protocols and individual pathways, liaising with the CNSas appropriate.
Make pre planned outbound telephone calls to patients to assess needs andmonitor progress, liaising with the CNS and other members of thehealthcare team as appropriate in order to initiate a proactive preventionapproach.
For patients on the pathway ensure that test results, clinic letters and anynotes are available and communicated to the clinical team at the earliestopportunity to inform the next steps of the pathway.
Coordinate the necessary assessments, appointments or investigations asidentified in patients care plan.
For patients on the pathway, work closely with the MDT coordinators toensure good preparation of the cases for the MDT discussion and ensurethat MDT outcomes are followed up in a timely manner.
Maintain the HCC Surveillance database for follow up, monitoring alerts,organising relevant tests and ensuring results are flagged to the relevantMDT member.
Support the delivery of patient information to ensure all patients/carersreceive appropriate verbal/written communications on a timely manner.
Assist in CNS teams audit of patient satisfaction survey and clinical audits.
Evaluate outcomes of care delivery with the registered practitioner.
Assist people to access appropriate information and support by sign posting to a range of support services and encourage self-management whereappropriate.
Take responsibility for care and welfare of a defined caseload ofpatients/clients within your area of work
To report to the registered professional any patient who gives cause forconcern
Never undertake anything beyond your own level of competency.
To ensure delivery of high-quality care in accordance with Trust policies,procedures and guidelines.
To accurately document all care delivered to patients, maintainingconfidentiality at all times.
Participate in activities to improve the quality, productivity and effectiveness of care in response to local and national policies and initiatives
To adhere to Infection Prevention and Control policies relevant to the areaof work, demonstrating an understanding of cross infection.
To support relatives as required demonstrating compassion and empathy.
Provide supervision and support to junior support and care staff as required.
Communications and Interpersonal Relationships
Always introduce yourself in line with the Trust privacy and dignity promises and the principles of good customer service.
Communicate effectively and professionally with the multi-disciplinary teamto ensure that patient care is well planned, coordinated and communicated.
Contribute to the reporting, handover and documentation of patient caremaintaining confidentiality at all times.
Use the Trust information support systems and other computer systems asrequired by the clinical area.
Act as a key point of contact for all patients.
Ensure that patients and carers are aware of the full range of resources andservices available through appropriate referral.
Effectively utilise a computer and various software applications in order toenter and maintain patient data, communicate with the multidisciplinaryteam and complete other IT tasks as required by the post.
Discuss support options with patients and carers with sensitivity and ensure that the team is kept informed of outcomes.
Promote patient/user involvement relating to the provision of care.
Team Working
To act in a professional manner, and as a role model, at all times, leadingby example to junior members of the team
Support and cooperate with the multidisciplinary team to ensure that allstatutory and Trust regulations are complied with.
Participate in research and audit as required by the multidisciplinary teamto ensure standards of patient care are monitored and improved.
Education, Training and Personal Development
To ensure attendance at mandatory training sessions i.e. infection control,resuscitation and moving and handling training.
Participate in personal objective setting and review, including the creationof a personal development plan and the Trusts appraisal process
To complete the Trusts Clinical Support Worker Induction programme
To successfully complete the Care Certificate within 12 weeks ofcommencing employment
To ensure maintenance and development of individual competenceknowledge and skill
As a competent practitioner, teach and provide supervision to appropriatejunior staff.
To participate in and undertake appropriate training and developmentactivities including IT and clinical skills
Maintain up to date knowledge of changes in policies and proceduresrelevant to the post.
Additional administrative responsibilities
Provide a comprehensive and high level administrative and supportservice to the Gastroenterology service.
Manage and prioritise the workload effectively.
IT literate, ideally with experience of Lorenzo & Evolve. Advanced user ofthe Microsoft suite of packages.
Creative thinker, Flexible and adaptable.
Ability to manage diaries & prepare clinic paperwork.
Auditing waiting lists and updating Lorenzo.
Provide administrative support for meetings
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