NHS 111 Health Advisor - Croydon in Croydon inCroydon PUBLISHED FRI 21 FEB 2025 Jump to job information section

Band 3: £28,622 to £30,225 a year p.a pro rata inc HCAS PERMANENT

London Ambulance Service NHS Trust r0cZw255

Job description

Do you want to make a difference?

Do you like working as part of a supportive and motivated team?

Would you like to develop your career with the London Ambulance Service?

Would you like generous NHS Benefits for shopping , outings and holidays; 27 annual leave days (plus 8 days bank holiday) and NHS Pension?

If you answered yes to these questions, then this is your chance to come along and join our 111 Health advisor team!

The London Ambulance Service 111 team welcomes candidates with excellent customer service skills , enjoys working as part of a team and is motivated to help people.

Shift patterns/hours available:

Evenings and Weekends - 30 and 37.5 hours p/w. You must be able to work between 16:00 to 02:00 on Weekdays (Monday to Friday) and between 06:00-02:00 on Weekends (Saturday and Sunday). You will also be required to work 2.5 weekends out of 4.

Weekend Only - Only 15 hour p/w. You must be able to work anytime between 06:00 to 02:00 every weekend (Saturday and Sunday)

Overnight - 37.5 hours p/w only. You must be able to work between the hours of 20:00 to 08:00 throughout the week.(Monday to Sunday) and you will be required to work 2.5 weekends out of 4.

For more information on our 111 Health Advisor role, please click below:

https://jobsincare.com/job/jbnshVKT

Efficiently handle and assess urgent and non-urgent calls from patients, healthcare professionals, and external agencies, ensuring timely and appropriate responses.
Follow established protocols and procedures to assess patient needs and provide guidance, escalating where necessary.
Confidently use the patient management system to accurately record and relay essential information for clinical assessment.
Ensure all patient details are accurately logged and directed to the appropriate healthcare professionals.
Manage complex, sensitive, and confidential information regarding a patient's condition with professionalism and discretion.
Communicate with empathy and reassurance, demonstrating a caring and supportive approach to all callers.
Ensure necessary follow-ups and updates are recorded appropriately.
Maintain control of calls to ensure efficiency while prioritising patient care and safety.
Stay calm and resilient under pressure, adapting to fast-paced and high-demand situations.
Adjust communication styles to suit callers' individual needs, particularly in emotionally challenging or distressing situations.
Confidently manage difficult conversations, including distressed, unco-operative, or abusive callers, using de-escalation and negotiation techniques.
Work flexibly across a 24/7 shift pattern, including nights, weekends, and public holidays

About us
As a 111 Health Advisor you will have an excellent telephone manner and commensurate communication skills. With experience of dealing with the public over the phone, you will be able to follow and interpret policies and procedures and have the ability to work under pressure and remain calm.

The Pathways course is a full time (37.5hrs per week) 5 weeks course with the first 3 weeks starting at 9 am and finishing at 5 pm . Please note that the fourth and fifth week will be coaching/signing off (Monday to Sunday) which will consist of unsocial hours, weekends, late shifts, early shifts and bank holidays at any time between the hours of 06.00-02.00. If successful for the role, it is imperative you attend the whole course and as such no annual leave will be granted (even if pre booked).

PLEASE NOTE: During the first four week training period, you will receive a trainee salary of £20,463 (including Outer London High Cost Area Supplement). This includes 75% of the pay band maximum of the fully qualified rate and 100% of the Outer London High Cost Area Supplement applicable.

After a 5-week training period, your starting salary will be £27,129(including Outer London High Cost Area Supplement) rising to £28,649 (inclusive). This salary will be pro rata if your contracted hours are part-time. In addition to this, there will be an unsocial hours payment dependent on rota.

Applicants must be able to work anytime between 06:00 to 02:00.

Applicants must be available to work Saturdays & Sundays.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Useful skills for a NHS 111 Health Advisor - Croydon: Click to view

Working as a NHS 111 Health Advisor in the UK requires a diverse set of skills and competencies to effectively manage patient inquiries and provide appropriate advice. Here are some essential skills you will need:

1. Communication Skills: Strong verbal communication is essential. You must be able to clearly convey information, actively listen to patients, and provide reassurance.

2. Empathy and Compassion: It's important to demonstrate empathy and understanding toward patients who may be anxious or in distress.

3. Problem-Solving Skills: You need to assess patients' problems, ask relevant questions, and provide appropriate advice or referrals based on the information given.

4. Decision-Making Skills: You must be able to make quick and informed decisions regarding patient care and triage based on clinical protocols.

5. Attention to Detail: Accurately capturing patient information and following protocols is crucial for the safety and well-being of patients.

6. IT Proficiency: Familiarity with computer systems and software used for recording patient information and accessing databases is important.

7. Ability to Work Under Pressure: NHS 111 can be a high-pressure environment, so being able to stay focused and perform well under stress is key.

8. Teamwork: Working collaboratively with other healthcare professionals to ensure comprehensive patient care is essential.

9. Adaptability: The ability to adapt to changing situations and protocols is critical, especially in a dynamic healthcare environment.

10. Understanding of Medical Terminology: Having a basic understanding of medical terminology can help you better communicate and understand the needs of patients.

11. Customer Service Orientation: A strong commitment to providing excellent patient service is important, as this role involves direct interaction with the public.

12. Triage Skills: Familiarity with triage principles to prioritize patient needs effectively.

inCroydon

51.37147521972656 -0.09882450103759766 Croydon

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