Clerical Officer inLlantrisant inLlantrisant PUBLISHED MON 28 OCT 2024

Band 2 PERMANENT GOOD SALARY

Cwm Taf Morgannwg University Health Board rODpr9cH

Opportunity for direct patient interaction, providing personal fulfillment and an essential service to the community.

Experience working in a dynamic healthcare environment, contributing to the efficient delivery of physiotherapy services.

Development of clerical and administrative skills, enhancing career prospects in the healthcare field.

Training provided for Health Board IT systems, allowing for skill enhancement and professional development.

Supportive and cooperative work atmosphere, with opportunities to liaise with diverse professionals and agencies.

Flexibility in work locations across various Cwm Taf Morgannwg sites, adding variety to the job experience.

Welcoming environment for both Welsh and English speakers, promoting inclusivity and cultural respect.

The "Clerical Officer" role at Cwm Taf Morgannwg University Health Board in Llantrisant involves providing patient-focused reception, clerical, and administrative support within a busy Physiotherapy Service. The post holder will handle direct patient interactions through phone and in-person, maintain a calm and professional demeanor, and perform tasks such as booking appointments, processing referrals, and managing confidential information through IT systems like WCCIS and Myrddin. Flexibility to work at different sites may be required. Proficiency in Welsh is desirable, but not mandatory, and both Welsh and English speakers are encouraged to apply. Full training on IT systems will be provided.

The post holder will provide a range of patient focused reception, clerical and administrative duties to support the provision of healthcare within the busy Physiotherapy Service.

The successful candidate will have direct patient contact via telephone and/or face-to-face, and will demonstrate a calm and professional manner when liaising with patients, colleagues, members of the public and other agencies.

Knowledge of Health Board IT systems to include WCCIS, and Myrddin would be desirable although full training will be given.

The post holder may at times be required to work at any Cwm Taf Morgannwg site as directed by their line manager.

Brief Overview

* First point of contact for patients via telephone and/or face to face

* Inbound/outbound calls

* Booking/rearranging appointments

* Clerical tasks, including scanning referrals, distributing appointment

letters

* Use of clinical information systems (Myrddin/WPAS) to update

confidential information

* Liaising with patients, clinical and administrative colleague

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

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Useful skills for a Clerical Officer: Click to view

To work as a Clerical Officer in the UK, you typically need a combination of administrative, communicative, and IT skills. Here are the key skills that are often required or beneficial for this role:

1. Organizational Skills: Ability to maintain files, records, and documents in an orderly manner, and to manage multiple tasks efficiently.

2. Attention to Detail: Accuracy is crucial in data entry and record-keeping, as clerical officers often deal with sensitive information.

3. IT Skills: Proficiency in using office software such as Microsoft Office (Word, Excel, Outlook) and familiarity with databases and other office equipment.

4. Communication Skills: Strong verbal and written communication skills are necessary for interacting with colleagues, clients, and stakeholders.

5. Customer Service Skills: Ability to deal courteously and effectively with members of the public and respond to inquiries.

6. Problem-Solving Skills: Ability to identify issues and find effective solutions can be helpful in managing day-to-day office challenges.

7. Time Management: Ability to prioritize tasks to meet deadlines and manage one's own time effectively in a busy work environment.

8. Teamwork: Ability to work well within a team and support colleagues in achieving common goals.

9. Confidentiality and Discretion: Understanding the importance of confidentiality, especially when handling sensitive personal information.

10. Basic Numeracy Skills: Ability to perform basic arithmetic, which is often necessary for handling invoices, budgets, and financial records.

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51.54788589477539 -3.391243696212769 Llantrisant

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Clerical Officer inLlantrisant inLlantrisant PUBLISHED MON 28 OCT 2024

Cwm Taf Morgannwg University Health Board rODpr9cH

About us You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.