Clerical Officer inLlantrisant inLlantrisant PUBLISHED 28 OCT 2024

Band 2 PERMANENT GOOD SALARY

Cwm Taf Morgannwg University Health Board rODpr9cH

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The post holder will provide a range of patient focused reception, clerical and administrative duties to support the provision of healthcare within the busy Physiotherapy Service.

The successful candidate will have direct patient contact via telephone and/or face-to-face, and will demonstrate a calm and professional manner when liaising with patients, colleagues, members of the public and other agencies.

Knowledge of Health Board IT systems to include WCCIS, and Myrddin would be desirable although full training will be given.

The post holder may at times be required to work at any Cwm Taf Morgannwg site as directed by their line manager.

Brief Overview

* First point of contact for patients via telephone and/or face to face

* Inbound/outbound calls

* Booking/rearranging appointments

* Clerical tasks, including scanning referrals, distributing appointment

letters

* Use of clinical information systems (Myrddin/WPAS) to update

confidential information

* Liaising with patients, clinical and administrative colleague

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The post holder will provide a range of patient focused reception, clerical and administrative duties to support the provision of healthcare within the busy Physiotherapy Service.

Knowledge of Health Board IT systems to include WCCIS, and Myrddin would be desirable although full training will be given.

The post holder may at times be required to work at any Cwm Taf Morgannwg site as directed by their line manager.

Brief Overview

* First point of contact for patients via telephone and/or face to face

* Inbound/outbound calls

* Booking/rearranging appointments

* Clerical tasks, including scanning referrals, distributing appointment

letters

* Use of clinical information systems (Myrddin/WPAS) to update

confidential information

* Liaising with patients, clinical and administrative colleague

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

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Useful skills for a Clerical Officer: Click to view

To work as a Clerical Officer in the UK, you typically need a combination of administrative, communicative, and IT skills. Here are the key skills that are often required or beneficial for this role:

1. Organizational Skills: Ability to maintain files, records, and documents in an orderly manner, and to manage multiple tasks efficiently.

2. Attention to Detail: Accuracy is crucial in data entry and record-keeping, as clerical officers often deal with sensitive information.

3. IT Skills: Proficiency in using office software such as Microsoft Office (Word, Excel, Outlook) and familiarity with databases and other office equipment.

4. Communication Skills: Strong verbal and written communication skills are necessary for interacting with colleagues, clients, and stakeholders.

5. Customer Service Skills: Ability to deal courteously and effectively with members of the public and respond to inquiries.

6. Problem-Solving Skills: Ability to identify issues and find effective solutions can be helpful in managing day-to-day office challenges.

7. Time Management: Ability to prioritize tasks to meet deadlines and manage one's own time effectively in a busy work environment.

8. Teamwork: Ability to work well within a team and support colleagues in achieving common goals.

9. Confidentiality and Discretion: Understanding the importance of confidentiality, especially when handling sensitive personal information.

10. Basic Numeracy Skills: Ability to perform basic arithmetic, which is often necessary for handling invoices, budgets, and financial records.

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Working in Llantrisant

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