Receptionist inWakefield inWakefield PUBLISHED TUE 12 NOV 2024

PERMANENT GOOD SALARY

Trinity Medical Centre rY5UJrzU

The role of Receptionist at Trinity Medical Centre in Wakefield involves providing patients with friendly and confidential services, primarily focused on appointment booking and addressing general inquiries. The position encompasses three main responsibilities: call centre operations, front desk duties, and various administrative tasks. Receptionists support Doctors, Nurses, and the healthcare team to ensure efficient clinic operations, manage patient interactions, and facilitate smooth communication within the practice and with external agencies.

Daily activities include answering phone calls, managing appointments, dealing with patient inquiries, and assisting with administrative functions such as handling registration forms and data entry. Effective customer service skills are crucial for this role, alongside the ability to follow practice protocols, manage workloads efficiently, and collaborate with colleagues. Receptionists may also be required to attend training sessions, cover shifts for absent team members, and engage in infection prevention and control measures as part of the practice's operational protocols.

Providing patients with a friendly and confidential service for the booking of their appointments and handling of their general queries. The role is based around 3 main duties which include call centre, front desk and other administrative tasks. Also responsible for supporting Doctors, Nurses, other members of the primary health care team and visiting clinical specialists with the smooth running of their clinics.

Carrying out day to day tasks as part of a team to ensure the smooth running of the practice and adhering to the practice procedures whilst doing so.

Booking appointment for patients either in the call centre or front desk

Dealing with general enquiries from patients and identifying the ones that can be dealt with immediately and the ones that need another member of staff to be involved.

Carrying out the daily tasks set for you by the Reception Manager and Co-ordinator.

Managing your time and workload efficiently.

Assisting with the smooth running of clinics and surgeries.

Providing help and advice to all visitors to the surgery and the building.

Attending training and staff meetings as required.

Dealing with tasks that clinicians may assign to you in an effective and timely manner.

Covering colleagues shifts at either surgery in the event of absence or holiday.

Effective communication between staff, the practice, patients and other agencies.

Knowledge and implementation of the practice protocols and procedures.

Supporting the Reception Team Leaders with other reasonable duties as required.

Follow the practices Infection Prevention & Control policies and protocols.

About us
The role entails covering 3 main areas within the remit of Reception with a normal working week covering a mixture of all 3.
Call Centre duties - Answering calls from patients to request appointments ensuring sufficient information is taken to enable Access team to care navigate patient to the correct clinician or service, deal with minor complaints, answer general queries, liaise with other practice staff to resolve more complex queries. Customer service skills are essential is this element of the role.
Front Desk - Dealing with the much of the same types of queries as call centre including new registrations and directing patients around the building.
Administrative tasks - Appointment tasks, new registration forms, scanning and coding and other admin based tasks.

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Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.