Receptionist/ Administrator inBrighton inBrighton PUBLISHED MON 6 JAN 2025

Band 3: £24,071 to £25,674 a year £24,071 - £25,674 per annum PERMANENT GOOD SALARY

MULTIPLE SCLEROSIS NHS OCCUPATIONAL THERAPY TRAUMATIC BRAIN INJURY

Sussex Community NHS Foundation Trust rsVKaTuB

The Sussex Community NHS Foundation Trust is seeking a Part-Time Receptionist/Administrator to provide administrative support to the Rehabilitation Team at the Sussex Rehabilitation Centre in Brighton. This diverse role involves being the first point of contact for patients, handling various reception and administrative tasks, including managing sensitive patient information, responding to inquiries via phone, email, and in-person, and coordinating appointments and patient transport. The position, which requires 30 hours of work per week from Monday to Friday, offers the opportunity to collaborate with a multidisciplinary team dedicated to delivering specialized care for individuals with neurological impairments.

As part of a larger organisation that serves a population of 1.3 million across East and West Sussex, the role contributes to the Trust's vision of providing excellent community-based care, promoting physical well-being, and minimizing hospital admissions. The ideal candidate will develop a range of skills while supporting the team of healthcare professionals, including consultants, therapists, and prosthetists, ensuring that efficient care is delivered to rehabilitation patients.

An exciting opportunity has arisen to support the Rehabilitation Team with administrative services at Sussex Rehabilitation Centre.

This is a diverse role allowing you to develop a range of different skills and participate within a multidisciplinary team.

The centre offers specialized care for individuals with neurological impairments such as stroke, traumatic brain injury and multiple sclerosis. Its services aim to enhance physical well-being, functional ability and reduce care needs. Additionally, the centre provides prosthetic and orthotic services, including custom limb production and maintenance and runs a specialist occupational therapy service for wheelchair assessment and prescription.

This is a Part Time Band 3 Role working 30 Hours Per Week.

We require a team member to work Monday- Friday covering 30 hours across these 5 days.

You will join out team of consultants, prosthetists, physios and other Advanced Clinical Practitioners who work extremely hard in providing clinical care to rehabilitation patients.

The main duty of this role is to be the first point of contact for all patients entering the centre. You will be based on reception covering reception and administration tasks including but not exclusive to, dealing with patient information in a sensitive manner, handling in person, telephone and email enquiries, booking appointments and patient transport where needed and liaising with the multidisciplinary team to ensure efficient care is provided to all patients.

About us
We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.

Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.

More information related to this job opportunity, from jobsincare:

Possible interview questions for this job Click to view Start practice interview NEW!

Please wait...this will take a moment...

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

More about MULTIPLE SCLEROSIS

Multiple Sclerosis (MS) is a chronic disease affecting the central nervous system (CNS), specifically the brain and spinal cord. In the United Kingdom, MS has emerged as one of the most common neurological disorders, influencing the lives of thousands of individuals and their families. Learn more...

More about TRAUMATIC BRAIN INJURY

Traumatic brain injury (TBI) represents a significant public health issue in the United Kingdom, affecting thousands of individuals each year. These injuries, resulting from external forces, such as falls, vehicle accidents, sports injuries, and assaults, can lead to a broad spectrum of physical, cognitive, and emotional challenges. Learn more...

Useful skills for a Receptionist/Administrator: Click to view

To work as a Receptionist/Administrator in the UK, there are several key skills and qualifications that are typically sought after by employers. Here’s a breakdown of essential skills:

1. Communication Skills

- Verbal Communication: Clear and polite communication with clients, customers, and colleagues.

- Written Communication: Proficiency in writing emails, memos, and reports.

2. Customer Service Skills

- Ability to handle inquiries and complaints professionally and courteously.

- A friendly and approachable demeanor to create a welcoming atmosphere.

3. Organisational Skills

- Ability to manage time effectively and prioritize tasks.

- Keeping track of appointments, schedules, and deadlines.

4. Administrative Skills

- Proficiency in office procedures, including filing, record-keeping, and data entry.

- Familiarity with managing correspondence, handling invoices, and maintaining office supplies.

5. IT Skills

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

- Familiarity with office equipment like printers, photocopiers, and telecommunication systems.

6. Attention to Detail

- Ability to ensure accuracy in tasks such as data entry, scheduling, and document preparation.

- Careful attention to detail in correspondence and reports.

7. Problem-Solving Skills

- Ability to resolve issues independently and think critically when faced with challenges.

8. Interpersonal Skills

- Ability to work well with others and build positive relationships with staff and clients.

- Teamwork skills to collaborate effectively in a busy office environment.

9. Discretion and Confidentiality

- Understanding the importance of handling sensitive information and maintaining privacy.

10. Adaptability and Flexibility

- Willingness to adapt to changing environments and diverse tasks, as the job can vary day to day.

Additional Considerations:

- Qualifications: While formal qualifications are not always necessary, having GCSEs in English and Mathematics or relevant certifications can be advantageous.

- Experience: Prior experience in a customer-facing role or an administrative position is often preferred.

- Language Skills: Depending on the workplace, proficiency in additional languages can be beneficial.

Similar Receptionist/Administrator roles

Receptionist/AdministratorinLewes

More from Sussex Community NHS Foundation Trust

Healthcare Support WorkerinLewes

Multiple Sclerosis PractitionerinHaywards Heath

Healthcare Support WorkerinLewes

inBrighton

50.8309161 -0.1167935 Brighton

in Brighton click to show distance

Click to enable the interactive map at this job's location

Locations are approximate. Learn more