QR code linking to this job posting IT Technical Services Manager in Derby inDerby PUBLISHED FRI 31 JAN 2025

£46,148 to £52,809 a year  PERMANENT 

DHU Healthcare

IT Technical Services Manager

Permanent

What DHU can offer you:

Working Patterns:We recognise that 9-5 doesnt work for everyone, so we have a range of working patterns available to suit your work/life balance.Our friendly team will work with you to find the best fixed pattern for us both.

Generous annual leave entitlement:Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per Annum

Competitive salary: £46,148 - £52,193 (Band 7)

As IT Technical Services Manager, you will beresponsible for the management and leadership of both field and 2ndline engineering staff within the IT Operations Department. Providing technical guidance by means of hands-on support to ensure escalated incident from the Service Desk are resolved in a timely manner and support given, as required, to project-based work.

About us

  • Demonstrate leadership across the Field and 2ndline staff to ensure behaviours and culture are aligned to DHU CARE Values.
  • Provide both line-management and be the initial technical escalation point beyond the 2ndline staff; working closely with the IT Infrastructure Manager to ensure effective hand-off / escalation between 2ndand 3rdline.
  • Provide technical advice and guidance to, both the field and 2ndline staff and wider colleagues within the Digital Directorate.
  • Work closely with the Service Desk to ensure processes are aligned and transfers / escalations are handled seamlessly.
  • Present and deliver an effective first initial escalation point beyond the Service Desk for issues which require internal attention.
  • Support the effective planning of project related work with the Digital Project Manager, Head of IT Operations and PMO.
  • Be the primary technical lead and owner of the businesss Office 365 tenant; responsible for license management and asset management.
  • Be accountable for the end-to-end asset life-cycle, including asset assignment, stock management and in-operation asset management; working closely with the Head of IT Operations, Procurement and Finance to plan the annual replacement / refresh of end-user-compute assets.
  • Deliver regular reporting as to the performance of the service and highlighting of associated risks to the delivery / safety of the organisation.
  • Standing member of the Digital Change Advisory Board.
  • As you will expect, the organisation may change from time to time and you will be expected to meet the operational requirements.
  • Any other reasonable duties as required from time to time.