Endoscopy Clerk inWalsall inWalsall PUBLISHED FRI 25 OCT 2024

Band 3: £24,071 to £25,674 a year per annum, pro rata PERMANENT
NHS

Walsall Healthcare NHS Trust ri56lNvA

Direct Impact on Patient Care, The role allows you to play a vital part in the healthcare journey of patients, providing support that directly impacts their treatment and experience.

Job Satisfaction, There's a strong sense of fulfillment in helping patients and their families navigate the healthcare system, ensuring their needs are met.

Dynamic Work Environment, Working in a busy Endoscopy unit presents a varied and dynamic work experience, keeping each day different and engaging.

Team Collaboration, You’ll be part of a dedicated team, fostering collaboration and camaraderie among colleagues to provide the best patient care.

Skill Development, The position provides opportunities to develop a wide range of skills, including effective communication, multitasking, and problem-solving under pressure.

Contribution to Efficiency, Your role enhances the efficiency of processes in the Endoscopy unit, helping to maintain patient flow and meet national healthcare targets.

Supportive Work Culture, Working for Walsall Healthcare NHS Trust promotes a caring and supportive work environment, with a focus on professional development and community service.

The role of Endoscopy Clerk at Walsall Healthcare NHS Trust involves providing comprehensive clerical and administrative support to the Endoscopy Department, ensuring efficient patient pathway management in line with trust policies. The ideal candidate should be proactive, motivated, and possess proven patient care skills, with the ability to handle a busy environment, multitask, and communicate effectively under pressure. Key responsibilities include managing inpatient/day case waiting lists, booking procedures, handling cancellations, instructing patients on medication and preparation, and addressing patient inquiries about rescheduling and appointments. The position offers daily job satisfaction through support to patients and families in their healthcare journey.

Subject to job matching panel

The post holder will provide an efficient, effective and comprehensive clerical and administrative support to the Endoscopy Department in accordance with the standard operating procedures and trust policies and procedures, to ensure patients requiring procedures within the department have their pathway managed efficiently and effectively

Are you a pro-active, motivated individual who would enjoy working in a challenging and busy Endoscopy unit ?

We are looking to appoint an Endoscopy Unit clerk to support the day to day running of the Endoscopy unit.

You should have proven patient care skills or worked in a patient/customer care focused environment. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills able to work well under pressure and be a key team player.

This career has lots of job satisfaction on a daily basis, as you'll be helping patients and their families with their requirements and providing administration support in their on-going healthcare.

About us

1. To co-ordinate the day to day management and maintenance of theinpatient/day case waiting lists in accordance with the Patient Access Policy andEndoscopy Booking Policy.2. To book day cases and procedures undertaken in endoscopy, within givenguidelines ensuring the national and local targets are met.3. To replace cancellations, as and when necessary, with like for like cases or withinguidelines provided, whilst taking into account the national targets for waitingtimes.4. To instruct patients with regard to the stopping of specific medication and informpatients of starving requirements depending on scheduling of procedure.5. Dealing with all patients enquires regarding cancellations, rescheduling andholiday bookings.6. To contact the patients and agree a convenient date for their admission, in linewith booked admissions

Please refer to JD

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