QR code linking to this job posting IT Support Manager in UK inUK PUBLISHED FRI 6 DEC 2024

Depending on experience  PERMANENT 

Diagnostic World

We are looking for an IT Support Manager with prior experience working in a support/service desk role at 1st & 2nd line in the healthcare sector to join our IT Team at Diagnostic World. This is a full-time, permanent position, working remotely, with some national travel as required.

You will prioritise and respond to helpdesk calls, providing 1st and 2nd line support for all business IT systems.

If you have previous IT support experience, and youre looking for a new challenge, we would like to hear from you!

By prioritising and responding to helpdesk calls, the post holder will provide 1st and 2nd line support for the business IT systems, desktop & laptop devices and peripherals within the business and off-site locations.

Liaise with both internal and external agencies for the installation, configuration and maintenance of new and current systems.

About us

Location: Remote but as and when necessary, travel to remote sites throughout the UK will be required

Hours:40 hours per week (Plus providing on-call support as and when needed including weekends)

Remuneration: Negotiable

Principle Responsibilities:

  • Provide IT support for all Diagnostic World staff and contractors
  • Provide guidance and coordination for IT Admin support when completing IT tickets.
  • Accountable for ensuring all IT tickets are closed within agreed SLAs
  • To assist in developing and delivering specific training plans and system guidance documentation.
  • Manage and maintain IT asset register which would include hardware and software.
  • Log all IT related calls and be the 1st & 2nd line support for the business.
  • Manage the antivirus updates across the estate.
  • Ensure backups are maintained across the estate.
  • Hardware installation / upgrade / break fix for desktop, laptop, and server.
  • Administer internal IT services (such as our Devices, M365 tenant, Azure, and business SaaS applications).
  • Manage and support the smartphones for the business on MDM environment.
  • Support the Patient Administration System and log tickets with provider.
  • Support the clinical systems and log tickets with providers. (CIMAR, Pukka-J)
  • Requirements to visit site on occasion to conduct equipment checks, connectivity check and other required assessments and support as necessary to meet the company's needs.
  • Manage windows updates and 3rd party patching.
  • Arrange yearly maintenance of Ultrasound scanners for QA checks.
  • Ensure all IT policies are reviewed annually / when guidance changes and updates communicated to the relevant parts of the organisation.
  • Required to work on-call alongside the Head of IT

Additional Responsibilities & Requirements:

    • Help staff/manager by delivering small projects above and beyond issues raised in tickets.
    • Assist in delivering Cyber Security Plus
    • Assist with Delivering ISO27001
    • Work to help achieve the Data Security and Protection Toolkit on yearly basis for the IT department.
    • Provide on call cover during out of hours clinic times as needed.

    Reporting to: COO

    Diagnostic World specialise in providing a range of Diagnostic / ultrasound services and solutions to primary and secondary care. Based at Birmingham Research Park. The company is reacting to the changing NHS and expanding quickly to deliver its services nationwide. Whilst remaining Patient centric in providing high quality clinical services our approach to transforming healthcare though technological innovation is key. The company is focused on its staff ensuring that all are rewarded and benefit from professional development.

    Terms and Conditions:

    The employee will enjoy terms based on the agreed Terms and Conditions as outlined in the Diagnostic World employee contract of employment.

    All appointments are subject to satisfactory references, DBS and occupational health Clearance being obtained.

    The appointment is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation Act 1974 (Exemptions) Order 1975. Employees are not entitled therefore to withhold information about convictions which for other purposes are spent under the provision of the Act, and in the event of employing any failure to disclose such convictions could result in the termination of employment. Any information given will be completely confidential and will be considered in relation to an application for positions to which the Order applies.